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Report: #1456628

Complaint Review: GreenDot Corp. - Pasadena California

  • Submitted: Tue, August 14, 2018
  • Updated: Tue, August 14, 2018
  • Reported By: Barbie — Farmington Missouri United States
  • GreenDot Corp.
    3465 E. Foothill Blvd. Pasadena
    Pasadena, California
    United States

GreenDot Corp. To many to list..called about 25 times. `Barbie Warner 6:54 PM (1 minute ago) to me I need victim of identity theft. People knew all of my information because it was my best friend and her son. I had decided to physical checks until I felt like my identity was not compromised anymore. So I got a Walmart money card. Unfortunately they had also been on my laptop. They had all my statements for all my accounts what happened to be for my Walmart money card this person took money for my Walmart money card and place it on a Green Dot card. I called Green. To let them know what was going on and I wanted to start a dispute. I did just what they told me to send a dispute letter which I did. Thinking and 7-10 days I will get a check for the money that they stole. No it was denied because the person who called could answer all the questions correctly. Pasadena California

*Author of original report: well, Bob

*Author of original report: Time-line

*Consumer Comment: Timeline

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I am a victim of identity theft. People knew all of my information because it was my best friend and her son. I had decided to physical checks until I felt like my identity was not compromised anymore. So I got a Walmart money card. Unfortunately they had also been on my laptop. They had all my statements for all my accounts what happened to be for my Walmart Money Card. They took money for my Walmart money card and place it on a Green Dot card. I called Green. To let them know what was going on and I wanted to start a dispute. I did just what they told to send a dispute letter which I did. Thinking and 7-10 days I will get a check for the money that they stole. No,  it was denied because the person who called could answer all the questions correctly. I was so pissed the person who called has all my information and will be able to give you the correct answers. And in the conversation with the person I spoke to they told me that I  gave permission to speak to my son to handle the transaction. My son is 7 years old I sent them a copy of his birth certificate to prove that. Upon speaking with the corporate office they should never let that transfer happen because no one but the account holder can give instructions.I sent the police report in naming the people you stole my money and their arrest record for doing this. I don't know what else I could do besides getting a signed confession. Also, I apparently said "fraud "instead of identity theft which I know I told her identity theft during the conversation . Which I think someone stealing your identity is fraud according to them it's a" separate situation". They need to educate their people. Another incident was open and it was closed,, denied again because there wasn't enough evidence that it wasn't me. I believe I've given them enough for them to decipher it was out me and also go out greendot.com

This report was posted on Ripoff Report on 08/14/2018 04:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/greendot-corp/pasadena-california-91107/greendot-corp-to-many-to-listcalled-about-25-times-barbie-warner-654-pm-1-minute-ag-1456628. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

well, Bob

AUTHOR: Barbie - (United States)

I hope you never have to go through this because it is a living hell...

More than 550,000 fraud and identity theft victims reported that someone ... Identity theft victims: You might know ... identity theft estimated that in 27 percent ...

One question.. I guess that 27% shouldnt get their money back?

I really would like to know???  Trust me if this happend to you, maybe you wouldnt be so quick to judge!

just saying..

 

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#2 Author of original report

Time-line

AUTHOR: Barbie - (United States)

    I dont appreciate your very pompus attuide. You bascally said I did it to myself.  Well Robert.  I dont care if I had a million sitting there. IT'S NOT ANYONES BUT MINE.... AND AS YOU WILL READ BELOW, I ALREADY HAD MONEY CARD. SO, SIR I DIDNT DO THIS TO MYSELF.....They both have warrants..ill let you know..I guess if I wear a skirt you might think is a little risky...it would be ok for someone to attack me! Theft  is theft..bottom line     

My best friend Tina was staying with me in March. I went to California on a 8-day vacation.  She and her son ;while I was gone .Got on my computer took all of my passwords. Grant you at this time I do not know this. On April 25th I received notification that people were trying to wire money out of my main checking account. At this point she is still living with me I'd met her son a few times.    

Sir this woman lives with me basically 24 hours a day. She knows my mother's maiden name she's heard me Bank on the phone just quiet as I can possibly be. And when I was in California they went into my bills got all of my statements my birth certificate and my social security number.   Now, so this is the end of April and the beginning of May. I still have no clue who this is doing this but there's always one step ahead of me. I cancelled my credit cards had new one sent to my home I have a lot mail box with a key. That only is on my keyring. My mother is in the hospital on death bed. So I was spending most of my time in Arnold which is 45 minutes away from my home. Again my best friend who was with me all the time knows I'm expecting a card in the mail

Sent from Yahoo Mail on Android At this point I was using my mother's car she go back and forth in the hospital and she. Tina and her son Bryan Cowin and Took my key for my lock box and got into my mail opened the card and activated the card not the Walmart card. I'm talking my Direct Express Card. When I finally came down there was no car there but also my key was gone. I had no clue at this point they had been in my Mac and gotten all my passwords to all my accounts to all my statements which is one of these statements.  

Stil having no cluel  I put funds on the Walmart card and it did great for about a month. Again not knowing this is her and her son. I do research on my other cards that have been stolen and finally have a link between her son in the cards. Are you understanding this sir.   So fast forward to about the middle of June when I find this information out about her son. I also found out she applied and was approved for a credit card in my mother's name these are all things that are being prosecuted right now And I will say this before I tell you when Walmart comes in I have a son he just turned 7. And that birth certificate was also sent to you.   

Now do you have a clear time of this it started in March when I went to vacation when everything was stolen from me. I did not know this until 4/25. I did not find out this was my friend and her son until June and I found it was them two ways number one they sold the keys my mailbox to retrieve my mail because I was getting replacement cards for my other credit card and I was in the hospital with my other 50 miles away. And I spoke to PayPal they were one of the places that had his information.   And as far as them knowing such information. She's my best friend she knew when I sh*t.

She's been around me when we going to the ATM I tried to cover my number but she must have gotten it or she could have called and had it reset.     So this is where you come in . And also everyone that I know would say fraud  and Idenity theft  are the same thingss.  July I got my check I cashed it and I put on my Walmart money card. Not a big deal I was so happy that I wasn't dealing with someone getting into my business anymore and stealing my money $6,000 by the way.

Knowing I had went to pay I put the majority of it anyhow a leftover me out account. On July 3rd I looked in my account and there was a $300 issue that was not mine. The next morning looked into my email and it said congratulations you open your Green Dot account. I was very alarmed I've never opened a GreenDot account ever. It didn't take long to put one and two together. I I immediately called Walmart Money Card line I was on hold for 53 minutes. So the next thing to do I called Green.. Advise them that I did not authorize transfer.  

 They said that I authorize them to speak to my son for transfer instructions. My son is 7 years old. I have sent a birth certificate in to you guys along with the letter that you needed and the police reports. The police reports will show that her and her son have been arrested for identity theft. I did not know this I don't run background checks on my friends.   I hope that this is giving you a better time frame.   Starting March when I went to vacation.

They got all my information  Fast forward to April 25th when I was going to find that someone was trying to transfer things for my accounts.   In May started using the Walmart money card. I had had it for usually before but never used it or very little.    Fast forward to July third they transferred my from one to the other.   And again when I was on vacation she had access to all my files I did not take them with me that would be kind of silly. I did not take my laptop because I wasn't going to be on it. Not knowing these people do this.

If there is anything else that you want help on please let me know. But don't act like it's not true you have a police report. This is $300 that I'm getting all the run around with I have credit cards that equal up to 6,000 who are not doing this to me. This is mental anguish and I may have to contact and attorney I'm about to go go crazy and have this kind of mental anguish from this company.

I don't know sir if you read all the files on your eyes that everybody has rip off. Com numbers numbers numbers it's horrible. And you people leave people out in the cold and it ain't going to happen with me I'll tell you right now. So now you know the time line you shouldn't be confused now you know how they got my information. Now you know I have a 7 year old son that they said they wire instructions I have sent you the birth certificate. Please ask me any more questions that you think that you need to ask me. Not to confuse you

         

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#3 Consumer Comment

Timeline

AUTHOR: Robert - (United States)

I do feel for your situation, but I am a bit confused about the timeline of this.

The way you wrote this, you got the Walmart card AFTER you had this issue with ID theft. If that is the case, just how would your (hopefully ex) best friend and her son still have access to your laptop to see those statements and even know you got this card? As it would seem you should be doing everything possible to not put yourself in a situation where they even have a chance to access  anything. Even something as simple as putting(or changing) the Password on your laptop would have stopped that. When you had the ID Theft issue did you put a Fraud Alert on your credit? Did you change all of your passwords on all of your accounts?

The other issue I see is that many times any sort of "fraud" or "ID Theft" protection becomes void, if they find you were negligent in protecting your information. This would include things such as still putting yourself in a position where they have access to your Laptop information. Even just the fact that they knew you would be enough for some companies to deny any sort of claim.

As for them not believing you are you.  The simple fact is that these other people have enough information that they convinced this company that they were you.  A company who doesn't know either party has to determine who is telling the truth.  Yes, of course you think you have enough to prove that you are you, and you may.  But they apparently have just as much information to convince them as well.  That is the problem with ID theft and why it is often very hard to try and get cleared up.  

It sounds like they were at least arrested, if I could ask what was the outcome? Were they charged? Did they go to court? Did they get any sort of jail time, fines, or order to pay you restitution, if they were found guilty?

Good Luck

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