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Report: #1443935

Complaint Review: Walmart Product Care Plan - Nashville Tn,

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  • Reported By: Fed up with Walmart Product Care fraud — Hazel Crest Illinois United States
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  • Walmart Product Care Plan 648 Grassmere Park #300 Nashville , Tn, United States

Walmart Product Care Plan Soluto by Asurion FLC Service Solutions Nester LeBron Ripped me off Nashville Tennessee

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For the past five years, my big screen televisions were covered under Walmart Product Care Plan and within the first year of having my 45’ it went out, they attempted to service it, and within days of having it, decided that it couldn’t be repaired and sent me a Walmart eGift Card, totaling my purchase price. I purchased another television with the gift card and the same thing happens within again. They solved the problem by taking the same actions as before. I was happy with the solution and that’s why I repeated the process for a 3rd time. However, this is the point where the rip off starts. This last television, went to the same repair shop 2 times. And went out within a week, both times. I was inconvenienced by the repair by not having a television the whole time. The first repair took about a week, the second one was 2-3 days. After the second repair, and numerous phone calls to Asurion, for approximately a week, they finally sent me an email, stating the have replacement options. The ripoff comes into play because the replacement isnt covered inder the plan. Whereas, had they sent me another egift card, I would have been able to purchase another television for the same price as my last one and been able to purchase the care plan that way. Also, the order was places by a "Nestor LeBron” and would take 2-3 days to be avatfor pick up. I was also told by a representative for Asurion, from an email titled FLC service solutions, that they weren’t able to send a gift card and that don’t choose replacements by price. The proce of the replacement television is listed as, appropriately 579.99, my previous television was 699, plus I was able to purchase the coverage again. This replacement process is something new and a way to commit fraud and get people out of money, and to stop the cycle of replacing faulty electronics, in an effort to increase revenue to keep up with Amazon and their strong hold on e-commerce.

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