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Report: #1212510

Complaint Review: Walts - Temple Arizona

  • Submitted:
  • Updated:
  • Reported By: Jay — Little Rock Arkansas
  • Walts 1746 W. Ruby Drive #104 Temple, Arizona USA

Walts Walts TV Recieved my $8,148.00 for a very large screen TV ,LG 84UB9800 84" 4K Ultra HD TV with 2160p, 240Hz, WebOS, 3D, LED, and sent me a used &/or defective unit that shows no picture-just verticle lines! Temple Arizona

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What a nightmare! You will regret your purchase from Walt's unless everything goes perfectly. Here is what happens when it doesn't- and things usually do not go perfectly.  I ordered an 84 inch LG TV from Walt's, let them debit a bit over $8,000 from my bank and two weeks later a nonfunctioning 84 inch TV was delivered.

I had paid for the white glove delivery and was so excited when they finally delivered my TV. The courier stated that it may damage the TV (Damage my $8,000 TV-no!!) if it was turned on before it warmed up to near room temperature. They adamantly informed me that if the temperature was below 51 degrees F (and it was in the low 30's that morning) They were not allowed to turn on the TV and if I did it may damage it and that would be my fault. So I did not want to damage my TV nor did I want to do anything that might void my warranty and make me culpable for that damage. So I did what most responsible professionals would do - I waited about 2 hours and then plugged it in. Guess what? I had no viewable picture. Just lines.

I read all the instructions and closely scrutinized the startup procedure. No picture. I called Walt's TV and spoke with Orlando informing him what happened. He immediately blamed me for signing for the received TV before I had turned it on. Repeating "I told you to test it out before signing for it. He did not say anything that could remotely be interpreted as that!! I would have called him immediately upon delivery if he had. He blamed me!!

He also blamed the courier, stating that they lied to me as a ploy to not take responsibility for that damaged product. He essentially said that the courier knew that they had damaged the TV and they just wanted to con me. I have been coned all right but by Walt's TV not the couriers trying to do their job.

Many phone calls later and many assurances from Orlando at Walt's TV that as soon as the defective TV was picked up (Walt's did arrange this) I would be shipped a working 84 inch TV.  What happened next?, The defective TV was picked up uneventfully, I called Walt's TV and Orlando told me that once he confirmed pick up the new TV would be shipped out the next day. I waited three days and still no tracking number. I called Orlando back and now he said that he must wait to actually receive the defective TV- I Guess so they can hopefully find a way to blame me. I had already sent Orlando many pictures of everything, the front and back of the TV, the lines on the screen, all side of the box, and the room it was in (my Den).

They continue to keep my $8,000+, they have confirmation of the returning defective TV and many pictures as requested. This is NOT customer friendly but IS greedy, unwilling to take responsibility, and deceitful- much like my 2 y/o.

God what a mistake it was to buy from Walt's . I deeply regret that I did. I remain $8,000 poorer. No TV, now faced with hiring an attorney and spending $3,000 minimum to get my TV- or foolishly believing what they now say and becoming surprised when it is proven to be yet another lie.  It would have been MUCH less stressful and cheaper to go order it from Best Buy. You have been warned!

This report was posted on Ripoff Report on 03/01/2015 06:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/walts/temple-arizona-85284/walts-walts-tv-recieved-my-814800-for-a-very-large-screen-tv-lg-84ub9800-84-4k-ultra-1212510. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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