Warrantech Repairmaster Repair Master TERRIBLE SERVICE, INEPT CUSTOMER SERVICE Internet

This is in response to Sarah Nichols -Eisenstein review. When people start calling other people names it usually means they have no valid augment. If she was this unhappy she could have spoken to me direct while I was at her home then I could have addressed
her concerns. Instead she acted like everything was ok and then wrote this review so I couldn't respond. As far as the repair on her dishwasher she had two separate issues. The first was a bad door seal which we replaced. According to our records we received a call 6 days after the first repair was done. The second repair was a different complaint and the motor was leaking underneath. There are hundreds of parts in a dishwasher so it is no mystery to anyone with common sense you could have a second problem. You have to understand also that you are dealing with two different companies and we have to follow certain procedures,and get authorization before we can order anything . A lot of times parts are on back order and the customer blame us. She was very difficult to schedule which is why it took so long and was nasty to everyone in our office. The day we had scheduled for her appointment she was told we would call in the morning to confirm. The Tech and the
office called to confirm and no one answered the phone. We do not send technicians out unless we are sure someone is home. I can not tell you how many times people say they will be there and then not be home.

As far as the installation, the dishwasher was jammed in to far and the tech didn't want to damage anything and the customer wouldn't sign a release. It is our policy to have a release signed if the unit is not installed properly. Unfortunately we were displaced from our office for three and half weeks by the flood and we had 18 inches of water in the
office. We were working with one phone line and cell phones so It was difficult to contact us. After six weeks we are finally back in. It was a very bad time, and there were delays, and it was a mess to say the least when you have to move out in 30 minutes. We do apologize for any delays but we tried to do the best we could with the situation we were
in. I do not think these reviews are fair because you only get one side of the story and a lot of them are old. You should have to give your full name and email address to give reviews. We service more than 10000 customers a year and have been in business more that 25 years. We try to satisfy all our customers but sometimes you just can't. Don't believe
anything you read with only one side

We value all of our customers and take any complaints very seriously. Thank you for allowing us the opportunity to assist you.