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Report: #422964

Complaint Review: Washington Mutual Bank - Lantana Florida

  • Submitted:
  • Updated:
  • Reported By: Boynton Beach Florida
  • Author Confirmed What's this?
  • Why?
  • Washington Mutual Bank 1300 W Lantana Road, Lantana, Florida U.S.A.
  • Phone: 800-788-7000
  • Web:
  • Category: Banks

Washington Mutual Bank lacks customer service Lantana Florida

*Consumer Comment: Correction

*Consumer Comment: Fees...

*Consumer Comment: Notaries

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My current bank is Washington Mutual. They were recently taken over by Chase/Rockefeller. Their web page reminds you of that fact every time you open it and says you will ". . . still enjoy the great service" you got with Washington Mutual all along. First, that "great service" is questionable. Secondly, are they afraid of the Chase' past reputation?

Anyhow, today I went to the local WaMu branch to obtain a print-out of my account to use in obtaining financing for my home purchase. The teller told me there was a five-dollar charge to get this print out. Two pages at two-fifty per page. Now I know we have fallen on hard times, but do they really believe that by skinning me for two copies of a report that that will make them solvent? Rather than that - they are far more likely to lose my business - which is my plan.

This "great service" bank previously attempted to charge me five-dollars per signature to notarize three documents I had taken there. I refused to pay that much and the 7-11 next door charged me five-dollars to do all three.

Other flaws: This "great service"bank mishandled a night deposit of mine. It took them SIX days to credit my account with a cash deposit made in their night deposit box. When I went in to question them, a teller brought the night deposit sign-in sheet and somehow my deposit wasn't signed off by a manager (something this teller claimed needed to be done). There were twenty-four other deposits on the sheet with mine in the middle of that sheet. Mine was the only one without that manager's sign-off. No valid explanation was given; just an "oops. sorry" and the credit was then made into my account. This was done ONLY after six days had passed, and only after I went there in person to discover the problem. Repeated phone calls had gotten me nowhere.

Boynton Beach, Florida

This report was posted on Ripoff Report on 02/11/2009 01:04 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Consumer Comment


AUTHOR: Ken - (U.S.A.)

POSTED: Friday, February 13, 2009

In Massachusetts the law changed in 2004, (the year I gave up my Notary). NP's can now charge $1.25 for a transaction. It must be some get rich quick scheme.

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#2 Consumer Comment


AUTHOR: Robert - (U.S.A.)

POSTED: Thursday, February 12, 2009

Statement Fees have been around for a long time. One of my banks charge $3 per copy IF you go into the branch or call and have them do it. But like WaMu you can go into the On-Line account access and print out as many copies as you want for free. So there are ways to avoid this fee.

As for the Notary Fees, the bank will charge you more than other places. I can't speak to knowing if WaMu provided a Notary for free, but my guess would be no. As I have delt with other banks that either would not provide the service, or charged a fee. The same "7-11" that will notarize your document is probably the same 7-11 that will sell you a money order for $0.99 when your bank may charge you $3-$5.

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#1 Consumer Comment


AUTHOR: Ken - (U.S.A.)

POSTED: Thursday, February 12, 2009

I can't speak to the laws in Florida, but I know that here in Massachusetts it is illegal for a Notary to charge for their services. I would have thought it would be that way in every state. Notaries are public servants, not private enterprises.

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