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Report: #1457740

Complaint Review: We are Brave USA -

  • Submitted:
  • Updated:
  • Reported By: Melanie — Orleans ON Canada
  • Author Confirmed What's this?
  • Why?

We are Brave USA Lexi Hair Scammers! Adds stuff to your cart without telling you. Internet

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I ordered from Wearebraveusa.com a set of extension. When I came to check out they informed me of promotions they had which I could add to my order. I clicked No Thank You. Received a "Thank You for your purchase" email with NO information, followed by a email confirmation showing a total of $68.86 CAD. Total should have been $15, it also showed the two promotions added to my basket. 

I immediately contacted them via email (need proof!) asking that they remove the additional promotions and refund my credit card. No response. I tried them again (1-week later), still no response. I went thru their customer support page on their website, still no response. There is no number available to call on their website (red-flag #1, I know).

I just received the product which came thru regular mail from CHINA! I thought this was a USA company? 

I've reached out again to try and return to get a credit, but still nothing. (So much for "our great customer service team... BS on their website). My next call is to my credit card company to report these scammers.

This report was posted on Ripoff Report on 08/22/2018 10:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/we-are-brave-usa/we-are-brave-usa-lexi-hair-scammers-adds-stuff-to-your-cart-without-telling-you-internet-1457740. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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