webs.com freewebs.com not telling the clients when the server will go out , Internet

We know the past few days have been very difficult for our Webs customers. We have experienced a number of unplanned outages that affect your ability to manage websites hosted with us. As these were unplanned it was not possible for us to notify customers in advance.

When there are unplanned outages many of our normal channels of Support may also be down. At these times we encourage customers to visit our Community Support page which will be updated by our employees and customers so that we can have a shared knowledge and understanding of the scope of the issue and an estimate for when things will be resolved.

These recent issues have been caused by a number of distributed denial of service attacks (also known as DDOS) by a group of unscrupulous people.

More information on DDOS attacks can be found here - http://en.wikipedia.org/wiki/Denial-of-service_attack

Our network security team has been working around the clock to mitigate impact and we have made significant strides in preventing these types of attacks from affecting our customers in the future.