Complaint Review: Webserve Canada - Vancouver British Columbia
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- Webserve Canada www.webserve.ca Vancouver, British Columbia Canada
- Phone:
- Web:
- Category: Web Hosting
Webserve Canada Failed To Refund Money Vancouver British Columbia
*UPDATE Employee: 30 days money back guarantee
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After prepaying Webserve for one year of website and email hosting, they encountered a technical problem at their end that prevented us from retreiving our email. As my business lives or dies on email, restoring it was a priority.
Multiple contacts by both email and phone were only rarely responded to. Their tech support were puzzled and could not give a timeframe in which I could expect a fix.
Accordingly, I needed to move my hosting service to another provider to get my business back up and running.
Even though Webserve failed to provide the service as per our one-year contract, they would not fully refund my money as I didn't cancel within the "required" 30-day period.
They broke the contract, thus the 30 days terms don't count. And it was only 45 days anyhow. I had to incur additional costs to go to another provider and never did get my lost emai.
Very poor service. Very poor response from management after they verified my story. Companies that don't back their product should not be trusted. Avoid Webserve!
Kevin
Sechelt, British Columbia
Canada
This report was posted on Ripoff Report on 09/26/2004 11:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/webserve-canada/vancouver-british-columbia/webserve-canada-failed-to-refund-money-vancouver-british-columbia-110268. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
30 days money back guarantee
AUTHOR: Mike - (Canada)
SUBMITTED: Friday, October 08, 2004
WebServe offers 30 days money back guarantee for all hosting account and other services, any user can request full money back without any question asked for the first 30 days.
Obviously the person who filed this report was not aware of this nor the other terms and conditions which is been clearly stated in our legal info page.
We are currently serving tens of thousands of accounts and have never had any problem related to billing for the past 5 years.
I would like to offer this person to call our billing department to explain his case and we might be able to offer him his money back.
Stand behind our products and terms 100% and will be happy to discuses this case with Kevin Sechelt if he like to contact us via our toll free number.
Thank you
WebServe Billing Department Management
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