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Report: #759088

Complaint Review: webuyanycar.com - Internet

  • Submitted:
  • Updated:
  • Reported By: AJ — Indiana Pennsylvania United States of America
  • webuyanycar.com 762 Unity Center Road, Pittsburgh, PA 15239 Internet United States of America

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On Friday July 30, 2011, I entered information about my 2002 Chevrolet Cavaliere on webuyanycar.com's website.  I intentionally undersold the car conservatively identifying it as in FAIR condition - NOT good or excellent.  The car had just passed PA inspections only weeks earlier.  I received a quote of $1160.  This quote was about half of the Kelly Blue Book value, but I wanted the convenience of selling my car quickly and reluctantly agreed to sell it at this low-ball price. 



My wife and I arrived the next day at the Pittsburgh branch in Plum, PA.  A representative named Seth politely welcomed us and inspected the car, noting every possible flaw.  He acknowledged that all of these were minor (i.e., tiny rust spot on hood, around gas cap cover, etc.).  He entered all of this information on the computer and then made me an offer of $845 almost 30% less than what I was quoted!   I responded, I did not misrepresent this car.  Nothing you found in your inspection is inconsistent with how I represented the car.  I listed it as in FAIR condition.  He responded, But that doesn't include necessary reconditioning.  I said, No thank you, I'll not be dealing here.  I felt the entire process was misleading. 



The company lures customers in with quotes and then finds reasons to lower the price even more even if customers already accurately listed the condition of the car.  If I had listed the car in excellent condition, it would have been reasonable to knock $300 - $400 off the price.  However, I purposely listed it in FAIR condition.  Of course this company's website includes many glowing testimonials.  Not surprising is the fact that they conveniently exclude complaints from unsatisfied customers.  I have since discovered others who have had very bad experiences with webuyanycar.com.  I would not recommend this company to anyone.  

This report was posted on Ripoff Report on 08/01/2011 08:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/webuyanycarcom/internet/webuyanycarcom-buy-used-car-internet-759088. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#3 Consumer Comment

Dishonest Company

AUTHOR: Ken90999 - (USA)

POSTED: Wednesday, July 27, 2016
I went to the webuyanycar.com location on Valleybrook Road in Peters Township Pennsylvania as advised by a car dealer that I have done business with for the past 15+ years. They suggested that I give them a try since webuyanycar.com gave my car a higher appraisal. My car was purchased new 5 years ago. it is a 2010 Mercury Mariner with 28, 900 miles only driven around town and 2 trips to Virginia without issue and always has regular maintenance and annual state inspections and usually exempt from the emission inspection because it is driven less than 5,000 miles a year. Only once required a front end alignment which I call routine maintenance. The webuyanycar.com employee Dana is a liar, first off

 

he took my car on a test drive only though the parking lot trying to get the engine up to 3000rpms driving in the parking lot (why drive like this in the parking lot unless you just do not know how to drive in parking lot or drive period.) and then claimed the car did not shift @ 3000rpms and the transmission was bad. That's BS; on the way to my next appointment I checked the transmission and it shifts just fine @ 3000rpms as it always has. Dana (an incompetent employee) is a liar and is dishonest and untrustworthy trying and saying anything to try and get a car in which he knew was in very good condition for next to nothing by feeding a line of BS to the owner that the car has serious issues which

 

do not exist as Dana and I both know. This is not the way to run a business and certainly was a disservice and a huge disappointment. I sent a letter of my experience and their business practices requesting that their license as well as the license of Dana Acinapura be suspended and/or revoked due to the dishonesty and untrustworthiness that occurred to Mr. Daniel Murphy Chairman of the Pennsylvania Vehicle Board who is a personal friend of the family and to the office of the Pennsylvania Attorney General as well. The original online offer for my car was 11,410. The webuyanycar.com incompetent employee Dana stated that their offer due to the transmission issues (which we both know do not exist and

 

are a lie) as well as other issues that were not specifically mentioned would not even be close to the original offer. I drove my car to the dealer that suggested webuyanycar.com to me that same evening and received a $11, 500 cash offer for my car which was $500 over their original offer. They were shocked at the dishonesty that occurred after I had told them of my experience and offered me the extra $500 since they suggested I explore the offer of webuyanycar.com since the offer of webuyanycar.com was higher than the offer they originally gave me. I can tell you this I will never return or recommend this company because of my experience. webuyanycar.com and employees are nothing but a bunch of dishonest, untrustworthy lying thieves.

 

Just for kicks I re-entered the information about the condition of my car on the webuyanycar.com website exactly the same several times when I returned home. Each time that I entered the exact same information I received a different online offer that was a couple of hundred bucks higher than the previous offer. Seems that their website just kicks out a number as a ploy to get you to come in and then they do the bait and switch. After you are there they try to beat on the condition and road worthiness of the car in order to get excellent cars for nothing. Write your Attorney General about your experience they love the bait and switch scams. I bet if everyone did webuyanycar.com would disappear. I guess if I would take my new Lincoln with a couple of hundred miles on it Dana would claim the transmission has issues?
 

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#2 Consumer Comment

Consider this

AUTHOR: Truth211 - (USA)

POSTED: Tuesday, May 29, 2012
I too have been a victim to "Webuyanycar.com". I wanted to get a quote for a few cars I had at my shop figuring I might get some green. Yeah well not only did they low ball the value (which was well then 1/2 of book value) but they tried to also low ball even after the valuation. Get real! A Maryland state inspected Cadillac Catera with 100k for under $1k? These cars are going for $4k +. The car is cherry! Keep your worthless money and your pathetic offer Webuyanycar.com!

Lets state the obvious facts. Webuyanycar.com is in it to make money. I get that because I too run my own business so i understand more then most people will about having to make a profit...BUT not at the cost of taking advantage of someones misfortune or tough situation and exploiting it! It's wrong to prey on the needy by taking advantage of their desperate situation of needing money by exploiting their predicament and low balling the already low balled offer. It is appalling!

Perhaps people should read up on how your company was reprimanded by the Office of Fair Trading Commission. (OFT).

That's my experience. So my best suggestion to everyone is this...sell your cars on Vehix.com, eBay, Autotrader etc. you'll get more money and you won't waste your time!
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#1 UPDATE Employee

Misunderstanding of Process

AUTHOR: webuyanycar.com - (United States of America)

POSTED: Thursday, August 04, 2011
Dear AJ,
Thank you for the feedback. We also had feedback from our branch manager that was very concerned that we were not able to completely satisfy you regarding the purchase of your car.

It is our goal at webuyanycar.com to completely satisfy all of our customers and sincerely apologize that we did not meet your expectations on this occasion.

Regarding the condition of the vehicle, we allow the customer the opportunity to self-evaluate the overall condition of their vehicle by going through each panel of the car on-line using our interactive re-conditioning appraisal tool and highlighting any additional wear and tear or damage.  The area of FAIR that you described on your vehicle related to the interior and mechanical condition of the vehicle only and not the overall condition which includes the exterior. 

Your feedback is extremely important and we will take it into consideration.  We also want to ensure you that we have a process that is as transparent as possible to customers and incredibly easy to navigate through.  We are also clear on webuyanycar.com that all purchases are subject to an in branch inspection.

Thank you for taking the time to provide your valuable feedback and feel free to contact us directly at questions@webuyanycar.com if you would like to discuss the matter further.

Sincerely,
webuyanycar.com
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