Complaint Review: Well Fargo Home Mortgage - Des Moines Iowa
- Well Fargo Home Mortgage PO Box 14411 Des Moines, Iowa U.S.A.
- Phone: 866-234-8271
- Category: Loan Modification
Wells Fargo Home Mortgage Home Loan Modification is an empty promise. Des Moines Iowa
*Consumer Suggestion: Help from NACA.com!!
*Consumer Suggestion: I am waiting for Wells Fargo loan modification also
Well, I tried for a loan modification 3 months after I was unable to pay my mortgage anymore. I filled out an on-line form on Wells Fargo web site. They called me a couple of weeks later, while I was at work and couldn't answer my phone. The message they left said they wanted to arrange a re-payment plan. As if I could afford to do that! I didn't call them back. They sent me a letter for HOPE NOW credit counseling. I called them. THEY told me Wells Fargo had already started a loan modification and to call back every week to check the status. I called back once, no news. Then before I could call again, I got a letter in the mail stating I was denied because they couldn't come to a mutual agreement. I called the credit counseling again. They told me I was denied due to lack of cooperation. I said, "What?? I've called like you told me to." Credit counceling told me to re-apply. So, I did. I answered all her questions on the phone and was told once again to call back every week. I didn't even get to call back one time. I got 2 letters in the mail from Wells Fargo on the day I was supposed to call credit counseling back. The first one said "We're here to help you. For your convenienc, you may access our online mortgage payment workout tool to track the progress of our review. When I tried, it wouldn't let me in! Then I opened the second letter and it was another denyal! Didn't even take a week! This time, the reason was "The investor has determined this request is not in their best interest."
So, apparently, they want me to foreclose. Then comes the news boasting about the stocks raising because of Wells Fargo's Profits for the quarter!
They said, in the letter, that the other alternatives to assist ME are Pre-Foreclosure Sale and Deed In Lieu of Foreclosure. Yeah, THAT will assist ME!
None of this is about helping the homeowner in any way. I don't know or have even heard of one person actually getting help through their mortgage company. It's all BS. As long as they got bailed out, who cares about everyone who made them succeed in the first place.
This report was posted on Ripoff Report on 04/17/2009 06:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/well-fargo-home-mortgage/des-moines-iowa-50306/wells-fargo-home-mortgage-home-loan-modification-is-an-empty-promise-des-moines-iowa-444579. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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