Complaint Review: Wells Fargo Auto Finance, Balboa Insurance - Irvine California
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- Author Confirmed
- Wells Fargo Auto Finance, Balboa Insurance 3349 Michelson, Suite 200 Irvine, California U.S.A.
- Phone: 800-854-6115
- Web:
- Category: Car Financing
Wells Fargo Auto Finance, Balboa Insurance Added unnecessary and unrequested insurance charges to auto loan Irvine California
*Consumer Comment: My take on the "Balboa" scheme
*Consumer Comment: baboa insurance a joke
*UPDATE EX-employee responds: Here is come help
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Our experience is the same as others, this is obviously a well choreographed scam. In spite of initial demonstration of insurance coverage, a collateral policy was put in place and added to monthly charges. Personal visits to the bank, faxes, phone calls and mailed correspondance from the insurance company and local agent were ineffective in stopping the charges for months.
Clearly this activity could not be successfully carried out with eager cooperation by the banks, in this case Wells Fargo. One wonders how much kick back accrues to the lending institution from these machinations, and whether such arrangements are even legal. In the absence of a lapse in coverage, it appears the lender makes routine changes in their headquarters address so the previously filed certifications become invalid as they list the incorrect address.
We have been unable to get a complete accounting of our dealings from Balboa, so we are unsure of exactly how much they were paid and for what services and coverages. This is not unexpected as Balboa was cited and fined
by the California Dept. of Insurance in 2002 for, among other things, violation of Calif Code of Regs. section 2695.4; failure to clearly explain or document all benefits, coverages or time limits.
While we believe that there has been some restitution, we are unable to get clear, unambiguous answers from either the bank or Balboa, and definately nothing in writing. A lawsuit of any variety would go a long way towards protecting other Californians who have been abandoned or overlooked by the CDI. Without dishonoring the great senile former governor of this state, this is an area which needs additional legislative regulation so this industry can start over, thinking up new and inventive means to steal from the citizens.
We will help in any way we can.
Daniel
Atwater, California
U.S.A.
This report was posted on Ripoff Report on 03/09/2008 07:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wells-fargo-auto-finance-balboa-insurance/irvine-california-92612/wells-fargo-auto-finance-balboa-insurance-added-unnecessary-and-unrequested-insurance-cha-316321. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
My take on the "Balboa" scheme
AUTHOR: Pomteddy - (U.S.A.)
SUBMITTED: Wednesday, July 16, 2008
WFAF outsources its collection department to smaller collection agencies whom they pay to collect their debt.
While I would in no way be suprised if this was just a giant rip-off scam to steal consumer's money.... i am more apt to believe that you are expecting resolution from a tangeled web of networks of people that honestly don't care about the consumer.
The collection department is in several call centers that have been outsourced all over the world.... even if you are talking on the phone to a collection agent that tells you they are located in the United States, you are talking to one of many, many people that work in low paying - cubicle filled - low income - areas of the world. (yes.... the agent you are talking to on the phone, is working a McJob)
So, the best way to deal with Balboa's CPI insurance being placed on your vehicle, is to call BALBOA.... call the agency first.... and DO NOT talk to just whomever picks up the phone!!! Ask to talk to the actual person who will recieve your fax. Fax THAT person your insurance policy and have that person return fax confirmation.
Good Luck
#2 Consumer Comment
baboa insurance a joke
AUTHOR: Crissy - (U.S.A.)
SUBMITTED: Monday, July 07, 2008
i got rear ended last year by an uninsured motorist.Balboas insurance adjuster came to my home when i wasn't there.I drive a Mercedes Benz.Balboa then sent me a check in the mail for three hundred dollars,witch wasn't even in my name.Nothing on a Mercedes is this inexpensive to fix.This issue has yet to be resolved.
#1 UPDATE EX-employee responds
Here is come help
AUTHOR: Anonymous - (U.S.A.)
SUBMITTED: Thursday, June 19, 2008
Hello,
I am a former employee of Balboa. How many letters did you get from balboa telling you that insurance was needed? Did you check with Balboa that your declaration page from your insurance policy was received by Balboa? Did you auto insurance agent just send the insurance card or the declaration page from your policy? What you need to do is call Balboa, and see if they see you had a laspe in coverage. If they tell you yes, then find out what dates they are and get the declaration page to them so you won't be charged anymore.
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