Report: #248649

Complaint Review: Wells Fargo, N.A.

  • Submitted: Mon, May 14, 2007
  • Updated: Sun, August 19, 2012
  • Reported By: East Moline Illinois
  • Wells Fargo, N.A.
    Moline, Illinois
  • Phone: 800-8693557
  • Web:
  • Category: Banks

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I have been a Wells Fargo customer since 2004. I have enjoyed a very amiable relationship with them up until this month. Due to an error at an ATM, I thought I had more money in my account than I actually had. $390 more, according to my register.

According to Wells Fargo, my deposit was lost. As a result, 5 checks I wrote bounced. Again, and again, they bounced. Til now, even with another $210 in deposits (twice the entire amount of all checks) I still owe $861.33 in overdraft fees. Being on a fixed income (and they KNOW this, since my Social Security is Direct Deposited), I would be broke for 3 months trying to pay this off with no rent money, food money, or medication money. Such obnoxious amounts of overdraft fees ought to be criminal. Especially when I have tried for an entire week to get them to remove some of the $700+ in fees, which they flatly refuse to do. This is not good customer rentention policy. I dont want to have to switch banks, but it seems I may have to. I like Wells Fargo, I just dont like what they are doing to me.

East Moline, Illinois

This report was posted on Ripoff Report on 05/14/2007 05:19 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

21st Century

AUTHOR: Anon. - (United States of America)

If the bank lost your deposit, it's their fault, not yours.  If you have the deposit slip, you have the proof legally.  The bank must put this money back in your account.

After you straighten this out, please change your bank account to a community bank or credit union.  You will get better service.  Also, starting next year, you must have your Social Security check direct deposited to a bank account.  So sign up at the community bank or credit union to have it directly deposited.  I would have it deposited to your checking account and then also ask the community bank or credit union to transfer a set amount say $40 each month to your savings account and let that build up for a small cushion.

Wells, Fargo is a bad bank with bad management, a bad real estate portfolio, and took TARP bailout money so they are looking for any extra money they can get and that means more from their customers.  Get away quick from them!

I too live on Social Security and pension funds.  Don't let the banks balance their bad decisions on your back and out of your wallet.
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#2 Consumer Suggestion

Mark, you should clarify a few things here

AUTHOR: Steve - (U.S.A.)


First I am confused at to exactly what type and amount of deposit was lost. Was it an actual deposit to the ATM or was it an internal accounting error? How, exactly was it lost.

Second, you say you are on a fixed income, being only social security. Why is your social security not direct deposited?

And, why would you write checks against an ATM deposit BEFORE seeing that it has been posted?

Like the other person said, once you have that deposit reciept in your hand, it is now their problem, not yours. HOWEVER, it is YOUR responsibility to be sure the deposited funds are available before writing checks against that deposit.

YOU were the cause of the overdraft fees, not the bank. The overdraft fees and the "lost" deposit are 2 totally separate issues.
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#3 Consumer Suggestion

ATM receipt

AUTHOR: Mike - (U.S.A.)

When you filed the claim with the bank and showed them your ATM receipt and asked for the video of the ATM machine when the time/date stamp on your ATM receipt showed, what did they say?

When the bank did their investigation, what was the outcome?

Did you deposit cash? Most banks plainly state not to deposit cash at an ATM even though the policy is to have 2 people open and collect deposits.

Please tell us the rest of the story.
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#4 Consumer Comment

Why use an ATM ?

AUTHOR: Thomas - (U.S.A.)

We use several banks, with our 'working' checking account at a bank that has a 'branch' office at a local grocery store 2.5 miles from where we live. This 'branch' is open 9AM to 7 PM M-F, plus Sat 9 AM to 3 PM.

Re your
"According to Wells Fargo, my deposit was lost. "

If I want to make a non-automatic deposit I do it in person with a bank employee. This is how I avoid "lost" deposits, whether by my error or their error. Once the money is in their hands & I have a receipt it is not my problem. I have never had an automatic deposit lost. If W-F lost the deposit, it is their error not yours, and then you should talk to the bank regulators or whomever has authority over that bank. If you made the error at an ATM, you could have a problem and this is why I avoid ATM's. I also avoid debit cards.
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