whitepages.com Failed to cancel trial mbrship and took money from my bank via PayPal twice Seattle WA

On 5/3/18, I paid $1 to whitepages.com to look up a phone number. The number I got was wrong.  I canceled the service within 2-3 days, but they billed my PayPal account $19.99/mo for May and June, which is set up to withdraw funds from my bank account.  I sent a support request on their website to ask them to honor the cancellation, but they ignored it.

Just now, I reported them to PayPal for investigation.  These people appear to me to be criminals who get access to one's payment method and ignore repleated demands to cancel the service. I should have paid by credit card, which would have allowed me to dispute the charges under harsher rules.  

I want my money back:  19.95 x 2 = 39.90.  I don't care about the original $1 charge, as that was the cost of a trial membership. PayPal has already begun the refund process while they investigate.

The company's telehone number is not usable for consumer-level subscribers and refers the caller back to the website to send them a message.  Been there; done that.

I will never share payment information with an online company again without checking the Ripoff report website first.  I am counting on PayPal to stop the monthly charges and get my money refunded.

Is our time worth anything?  This is EATING time that I cannot affor because of family medical demands and the need to work for a living.  If Small Claims Court would allow us to charge for the time it takes to clean up unethical companies' messes, I'd begin that process today.