Whole Blossoms Bad service. Failed Delivery. Nationwide

BUYER BEWARE. I purchased white daisies from Whole Blossoms on September 8, 2017. In my order I had the delivery date set to September 14, 2017 for an event date of September 16, 2017. The order confirmation email I received stated that I would get a tracking # 1-3 days before the scheduled delivery date.

Up to the day of the scheduled delivery date I had not received a tracking number. I checked their website to see if I could get a tracking number. I was not able to. Given that they do say that on rare occasions an order may be fulfilled 1-2 days AFTER the scheduled delivery date, I waited till the next day to check again.

On the morning of September 15, 2017, I got on their website to see if I have a tracking # yet. I finally got one. So I logged on to FedEx to track the shipment. The status was at "Label Created" with a scheduled delivery of September 16, 2017 by 12:00 pm. The flowers did not arrive.

I contacted FedEx to find out where it's at and I was told that since it's still at "Label Created" I needed to contact the shipper. I called Whole Blossoms and spoke to Miguel. I told him that I have not received my order and my tracking status doesn't say it has shipped. He told me to give him 1 hour to find out what happened and he will call me back.

I waited 1 hour and a half before calling back. I spoke to Miguel again who had the audacity to say "I told you I will call you." At this point it's almost 2 hours past the delivery time stated on the FedEx tracking and Miguel telling me that he doesn't have a resolution.

After some arguments, I wasn't willing to wait any longer since I needed to come up with a plan B for my event that day, I told Miguel that I am cancelling my order and I want my refund. He stated that is fine that he will process the request and I should get my refund within 3-5 days.

3 weeks later I have not received the refund. I called Whole Blossoms to find out where my refund is at. I spoke to Miguel again. He told me that I did not request the refund so it wasn't processed but he will process it now and I will be paid the refund next month since they only process refunds at the beginning of the month.

I told him that he was wrong and that I requested the refund while on the phone with him on September 16 and he continued to tell me that there is no record of me requesting the refund. I then questioned him about waiting till next month to get the refund and he stated that it's in their Terms and Conditions that refunds are processed at the beginning of the month.

So after getting off the phone with him, I looked back at their Terms and Conditions. It states: "Refunds, credits and cancellations are done the first week of every month." Since it's October 6th and it's the first week of October, I called back to again find out why I'm waiting till November to get the refund I requested. Again it was Miguel that I spoke to and he proceeded to tell me that "Refunds are processed for requests received the prior month".

NOWHERE on their Terms does it suggest that is how they are processed. So again he went to tell me that I didn't request a refund in September that he told me that I had to wait for the delivery and then call back to request the refund. Delivery was supposed to come at 12pm, I was speaking to him at almost 2pm, and the delivery never came, so I requested my money back. I told him that this is fraud and he hung up on me.

To this day, the tracking status on FedEx for this order is "Label Created" - the shipment never happened. I was told the calls are recorded so I'm requesting a copy. Though given my experience and how shady the business seems to be, I wouldn't be surprised if the recording was "accidentally deleted" or for some reason recording didn't happen that day.

Stay away from this business if you value your time and money.