Wind Mobile Worst Decision I've Ever Made as a Canadian-US Traveler Toronto, Ontario Nationwide

What a disaster of a company.

Let me break down my experience for you guys.

• Purchased brand new phone and service with Wind specifically for my constant travel to the states; agent was well aware of this reason.
• First week I noticed my text messages weren't going through, I wasn't getting all of my messages, phone calls rarely connected, people often couldn't hear me on the phone, vice versa - all with full service bars.
• I call agent at the store I purchased from within my remorse period to have it fixed while still in Canada.
• He tells me to go into the store so I drive all the way over there and without even looking at my phone, tells me to drive to another mall for the repair center. Not only could he have told me this on the phone but he also didn't offer me my remorse period when asked. He also told me my phone would work in the states because wind is new in canada and sometimes choppy service (never told me this at the time of purchase).
• Get to the United States a day later, phone barely works.
• Travel from north to south in United States, phone barely works
• Try to email Wind, website gives me an error.
• Can't call because my phone won't connect despite having full bars of service and 4 phone services available.
• Finally contact via Twitter saying I can't call in but need this fixed. Their response? They tell me to call in.
• I finally send in an email saying I can't call in. Their response? Call in. 
• I finally am able to get service long enough to make 3 phone calls; all of which were either disconnected cause my phones messed up or they hung up on me. Needless to say, never received any phone calls back; again, it could be my phone problem. 
• When I do manage to contact Wind; Cutomer care tells me to go through tech support. I get transferred there and they tell me its a problem with my brand new phone and that customer care will talk to me. I get transferred back to customer care and so on and so forth. This has happened on numerous occassions.
• Manager did call me back and say I can have it repaired when back in Canada. This phone is BRAND NEW, and I won't be in canada for several months; thus the sole purpose for purchasing this phone and service with wind isn't happening; for travel in the states.
• Manager says she will call me back; I never receive anything. Again, could be my phone. 
• I get ahold of Wind via Twitter and they say that if they called back twice without me answering, they mark my service request as finished. Since my problem is that my phone isnt working, and I'm not getting my phone calls, this sounds absurd to me. 
• I contact the President of the company. Explain my situation of a brand new defective phone that isn't working in Canada or the United States, that I tried to get fixed prior to coming to the United States and 3 weeks in, my phone still isn't working.
• I received a reply saying that they will repair it when I am back in Canada... In several months. 
• Again, my phone is BRAND SPANKING NEW and I need one in the United States. 
• I then receive a voicemail (phone never rang) saying that they are going to cancel my service because I haven't paid my bill. My bill isn't even late and this serious problem hasn't even been addressed properly. Mind you, shutting off my service really wouldn't make a d**n difference at this point.

Severely disappointed and this was honestly the worst mistake I've ever made in regards to phone companies. You're much better sticking with another company and paying the additional fees to actually have a working phone! WIND IS BAD NEWS!