Window Works poooor customer services tinley park Illinois

I purchased windows from this company in 2013 and since then have received poor service. A company representive came out in December to give us more prices for some more windows and notice that air was seeping into the house. The representative stated that he would submit a report and have someone get out to address the issue. I contacted the company in January only to find out that the representative did not submit the report and we were still faced with the issue of air seeping into the house. In January the excuse for not coming out was due to the weather, thius is Ilinois and the weather is the same year end and year out. When they finally came out they told me the air seeping through was due to the humidifier and condensation. Each time I take off work because they have stated they were coming out they do not show.I would not recommend this company to anyone.