Wine Insiders wineinsiders.com Rude Customer Service..do not order!! Ashton , Pennsylvania

We're sorry to hear this customer had delivery issues with her Wine Insiders order and found our customer service unacceptable.  As our customer service supervisor explained to her the day before she posted this complaint, Wine Insiders ships through FedEx. The customer says she didn't receive the initial delivery notification, and also didn't receive the notes that FedEx leaves at the address where delivery was attempted.  Since FedEx claims they made three delivery attempts, the delivery person should have left two notifications at the address to say delivery would be again attempted the following day. Apparently that didn't happen, and we're sorry about that but it is an issue the customer might want to take up with FedEx.

Most of our customers who provide an email with their order do receive the shipping notification and receive the "delivery attempted" notification. There are various reasons this might not happen: the email goes into the user's spam folder; the user is not required to provide an email for orders so we don't have one on file; the delivery attempted notification blows away, etc.  This time of year the extra volume of shipments may also be a factor.

We wish we could have found away to make up for this experience, but none of our options would work for this customer. We offered a full refund but that was rejected. We also offered to reship the order but due to the holiday volume we were unable to guarantee delivery before Christmas and that was an unacceptable option to the customer. Wine shipments aren't eligible for overnight shipping options used to deliver other types of products.