Wine Insiders Yolanda (fake manager?) Horrible Customer Service. Rude. Misrepresentation. Blames the customer. pen

Yolanda is that you?! I have also had problems with this company after I ordered the groupon for $25 dollars (worth $75 at wine insiders). After several weeks and not even a confirmation on my order with wine insiders I called the customer service line (which I will re-quote the last consumer) was met with very rude correspondence. They offered little to no help with my order and I ultimately ended up cancelling my order. There was no offer to help solve the issue, nor did they sound the least bit interested in doing so. I am wondering if the comment from the online ordering consumer basher above is actually a wine insiders employee and loudly hear the threat made about the credit card information now being in the hands of the pissed off call center. Perhaps a little more emphasis on Emily Posts' work? Emily Post wrote about manners and etiquette in every day social life. These ethics have not been regarded in customer service. There are many standards for customer service and I have worked in this field for many years. I believe Wine Insiders, Yolanda and the rest of the staff at wine insiders should consider more customer service oriented ethics as opposed to the works of Emily Post. I appreciate the insight above and the shotty remarks towards the consumer and soley believe along with several other reviews of Wine Insiders that this company should be removed from Groupon as well as entirely. This is not "just a compaint". No BBB accreditation. Listed on different sites under several different addresses, but same phone number. Many negative reviews on YELP.  

Please forward to Yolanda:

1. TREAT THE CUSTOMER THE SAME WAY YOU WOULD LIKE TO BE TREATED! Provide the customer with the same level of service you would expect if the roles were reversed.

2. ANTICIPATE AND ACCOMMODATE YOUR CUSTOMERS’ NEEDS! A nation-wide study asked people what they wanted most as a customer. Approximately 70% indicated that they wanted their needs and desires met prior to having to ask.

3. MAKE THE CUSTOMER FEEL AT HOME! Make your customers feel at home by being courteous and allowing them to feel comfortable and appreciated for doing business with you.

4. ALLOW THE CUSTOMER TO GET THE BEST VALUE FOR THEIR MONEY! Customers look for two things: The quality of the product and the quality of the service.

5. ACT TO SOLVE ANY AND ALL COMPLAINTS AND PROBLEMS TO THE CUSTOMER’S SATISFACTION! It is not the fact that the customer has experienced a complaint, but the way the complaint was handled that will determine if they will return or not. Handle each complaint in a courteous and professional manner and to their satisfaction.

6. ALWAYS BE WILLING TO DO A LITTLE EXTRA! Go that extra mile to satisfy a customer by always providing excellent service at all times.

7. ALWAYS SMILE, BE FRIENDLY AND COURTEOUS, AND MAKE EYE CONTACT WHEN SPEAKING TO THE CUSTOMER! This shows the customer that you care about their needs and are glad that they are doing business with you. By providing these services to the customers, they will be more likely to do business with you again.

8. NEVER ARGUE WITH THE CUSTOMER! Remember: The customer may not always be right, but the customer will always be the customer. There may be times when the customer is wrong about a certain situation. It is important that you never tell them that they are wrong, but to apologize for their inconvenience and assure them that you will do everything in your power to accommodate them. Again, it’s the approach that is important more than the actual incident itself.

9. LISTEN AND HANDLE ALL CUSTOMER PROBLEMS IN A PROFESSIONAL MANNER! Listen with not only your ears but also with your eyes. Make good eye contact so that they are assured that you are listening and care to solve their problems.

10. IF YOU CANNOT ASSIT A CUSTOMER, DIRECT THEM TO SOMEONE WHO CAN! Never leave a customer unattended. If you don’t know where something is, find out!

 I notice that you banter around the word "rude". How were they rude? Did they fart on the phone? Burp in your ear? Or is this the usual consumer complaint that follows whenever a consumer doesnt get the outcome they want. They use "Rude". I think perhaps YOU need to go read EMily Posts book on manners and such. Then atleast you would have a baseline for your complaint.

"Rude" is mainly used by the consumer when they are not getting their way. "Oh he was rude he wouldnt let me return a item six months later" or "She was rude, she told me I couldnt do that". Both are instances of apperant rudeness, but its more then likely that the "rude" party is the one making the complaint. More often then not, the consumer uses rude to make ppl feel PITY for them. AWWWW Pity poor you, they were "rude".

Now to address your complaint. YOU ordered off of a website, there was a issue with YOUR card. How exactly is this ANY of their fault with the one exception that they couldnt take your card. Have you gotten so lazy that you cant go to a physical store and make a purchase? See if all you do is online shopping then you have lost out. You want the cheaper prices but you also want the services that a retail outlet gives. You cant get that online. So you accept the hassels of online shopping for the cheaper prices. So you KNOW there is a built in headache. Now that you are having a problem you feel its ok to bash them calling them rude because somehow your perfection caused you to enter your information transposed. And its THEIR fault.

Your complaint is just that a complaint. I see no merit in it other then you did this to make yourself feel better because THEY couldnt take your card. What are you three years old?? STOP ORDERING ONLINE!! NOT getting resolution to your problem is NOT rude. Them NOT being able to chrge your card is NOT rude. What is RUDE is your self entitled nature that makes you post as you have. The poor person at the call center that you have to talk to doesnt have the power to just DO WHAT YOU WANT!! They are there to help you if they can. I HIGHLY doubt that the person on the phone STARTED the rudeness. More then likely YOU started showing your a*s and ticked that person off.

Now you have no gifts. A pissed off call center employee WITH your personal information including YOUR CC info. And the desire to post negativly about them. Did you think ANY of this through? No probably not because you are like EVERY OTHER American Consumer out there. YOU think yourself better then ANYONE else. Your self important and you have a self entitled outlook. Yeah, I see even more problems in YOUR future.

Read Emily Posts work, then you have a base line for rude.