Wireless Experts Inc Bijan Shelomo Kohan, CEOWireless Experts Inc on Amazon.com The "Experts" sent me the wrong phone, expected me to pay return shipping and now have my phone and still charged my credit card Beverly Hills California

Order ID 104-2037088-7012247:

1 of Motorola DROID Turbo XT1254 32GB Verizon Black Ballistic Nylon(Certified refurbished) [ASIN: B01K5R3GXK]

I received the phone on Saturday March 25th 2017 and when i opened the package just slightly I could see the corner of the phone and I could see that they sent me the RED Motorola Droid Turbo, not the Black that I ordered. Of course I was a little agitated they sent the wrong phone but this is just the tip of the iceberg of agitation I will experience the next weeks to come and how awful this company is to it's customers. 

 

First I contacted Amazon letting them know the problem. Amazon approved the return and sent me the return shipping labels to my e-mail that I could print out myself and send the product back. Here is the kicker...The Wireless Experts sent me just the regular shipping labels with their address on them AND THEY WERE NOT PREPAID SHIPPING LABELS. Of course the Wireless Experts Inc are only open M-F 10-5 pm so there was no one to talk to about this issue. I left a detailed message regarding the labels on the company answering machine but no one ever contacted me back about the return or the shipping labels. 

 

So here I am not knowing how to handle the situation since there is absolutely NO ONE at Amazon to call regarding the sellers behavior and The Wireless Experts Inc are not calling me or e-mailing me advising me how to return the phone. So i sent the phone back "Return to Sender" to the address shown for returns on the mailing label which was the same address that was in the senders box on the original package except the Room number for returns was "301" instead of "304" where they sent it from. Either way, I knew the company would get their phone back in a timely fashion since I am located in Los Angeles County and so is the Wireless Experts Inc. and I dropped the phone off at the post office directly in Atwater Village the morning of Monday March 27th, 2017. I even asked the postal clerk if the item was ok to be sent "return to sender " and since it was sent First Class originally, the "return to sender" option was perfectly legal. 

 

I heard nothing back that Monday from Amazon or the Wireless Experts Inc so I decided to rate the seller on Amazon and of course they received only one star. I told the reason why as well. Guess what, I heard back from The Wireless Experts Inc the next day. They acted apologetic about there mistake and tried to make it right but the problem was , they were too late. I had to use my own "Return Policy" by that time to get the phone returned to them without me sinking more money into an item that I haven't even received yet. Now get this...this takes the cake and I'll prove it to you by attaching a copy of the e-mail they sent back, not signed by any employee of course, telling me to take the negative feedback off the Amazon website and going on to give me explicit instructions on how to do so. 

 

I was even more apalled and agitated than ever after I read that e-mail. In the meantime I disputed the charge with American Express but the amount of credit never returned to my account so I still can't buy another phone elsewhere until the dipute is over which could be months. It's unlike American Express to hold the money away from the customer like that during the dispute process, but they are this time. So today is April 4th 2017 and I'm without a cell phone, Wireless Experts Inc never contacted me back again to this day, I'm out $184.57 and I have no more resources that I know of to get this issue resolved. With all the "Protection" for the buyer that is plastered everywhere from Amazons  A-to-z Guarantee claim , to American Express's "Purchase Protection Plan" right down to the credit card laws of "service not rendered", I'm not feeling protected at all from these companies.