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Report: #1378665

Complaint Review: wireless fulfillment center - Scottsdale Arizona

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  • Reported By: Rob — NYC New York USA
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  • wireless fulfillment center 7801 E. Gray Road Scottsdale, Arizona USA

wireless fulfillment center I was cheated by their sales person & not responsibly to cover my lost NYC New York

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The sales person Danielle (from Wireless Fulfillment Center, T-Mobile’s Authorized agent) came to me (to the store where I worked in NYC, NY) on 11/25/2016 to promote the “T-Mobile Black Friday Free iPhone 7 promotion”.  Danielle told me that if I transfer my cell phone service from Verizon to T-Mobile today, I can get a FREE iPhone 7 (or Samsung S7 Edge) for each line under my account.  I said to her that “This is too good to be true.  I don’t have to do anything except transfer my cell phone service to T-Mobile then I can get

a free iPhone 7 for each line (total 4 lines)”.  I kept on asking Danielle the same question over and over, and Danielle said: “YES”. So I signed the contract with Danielle.  On the contract, she wrote “Free IPhone 7 Promo” on it. A few days later, I received 4 new phones (3 iPhone + 1 Samsung S7 Edge) and ported my numbers from Verizon to T-Mobile.  In my mind that “this is it”, & I got this wonderful deal.  But after I received my 1st bill from T-Mobile, I was charged by those 4 phones I got.   I called T-Mobile and the rep. told me

that I had to trade-in iPhones to qualify the promotion.  During the sales on 11/25/2016, Danielle didn’t mention anything about the trade-in.   So I called Wireless Fulfillment Center on 1/3/2017, the customer service rep. told me that “I can trade-in any phone to qualify it”. The gentleman also said that “if T-Mobile has any problem with it, T-Mobile can call him back to confirm it”. So I did the trade-in with the instructions from that customer service rep.   In the following months, I was struggling by calling between T-Mobile’s solution center and

Wireless Fulfillment Center back and forth to try to resolve this problem myself, but I got no conclusion.  During those period of time, nobody said anything about “I wasn’t qualified for this FREE iPhone promo. Closer to the recent time, I got different answers and reasons each time I called.  Those different answers all sounded to me that they were trying to find some reason to deny my qualification for the promotion.    To make a long story short: T-Mobile denied my qualification to get the promotion.   I called Wireless Fulfillment Center back on

5/22/2017 and 6/12/2017 but the answers were the same: “The sales person entering the wrong info on my account so I was not qualified for that promotion.  The customer service rep. also provided me the wrong info for the trade-in on 1/3/2017. At this moment, it was too late to fix this issue, and we couldn’t do anything to help me.”    I trusted the sales person’s words to sign the contract and followed the instructions from the customer service rep. to do the trade-in and now I’m stuck with paying 4 new phones ($2669.97) which

wasn’t in my budget.  Wireless Fulfillment Center now said: “Sorry, those people made a mistake and we cannot help you”!    Does Wireless Fulfillment Center shall verifying the information of my new account after the sales person sent in the request?  If I was not qualified for the promo, why didn’t they refuse me right at the beginning?  Why did the mistakes their employees made but I have to be punished, suffering, and stuck into the extra $ which I didn’t have to pay originally?

This report was posted on Ripoff Report on 06/12/2017 03:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wireless-fulfillment-center/scottsdale-arizona-85260/wireless-fulfillment-center-i-was-cheated-by-their-sales-person-not-responsibly-to-cove-1378665. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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