wolfhuskypups.com Poor communication/ Dishonest Cedar City Utah

I've had my fair share of poor customer service but this is the first that made me want to submit and online report for public viewing. My wife and I were very excited to receive a puppy and very quickly made a decision to get a wolf hybrid through wolfhuskypups.com.  As time went on, looking for a suitable place and environment for the puppy wasn't an option anymore but we did sign a contract.  So we let the admin at wolfhuskypups.com know our situation and proceeded to wait for the puppy to be born before resale.

 By some weird fluke, the dog had an unsuccessful pregnancy which was extremely unfortunate, but in some regards, good for us.   The immediate thought was, "Well what does that mean for us."  The administrator let us know that we could sign up for a spot for the new litter or take the refund.  Well the refund was the option we took and wolfhuskypups asked us if we were "positive" we wanted the refund.  Yes.  We were positive we wanted the refund.  In two weeks we would be refunded the full $1500 for the puppy.  That was May 21st.  It is now July 10th.  We've had lots of emails sent and chat windows opened.  We eventually caught her in a chat window and she proceeded to tell us that the contract would not let us back out of the agreement.  We HAD to buy a new puppy.  My wife went along with it and proceeded to talk about the new litter due in July.  Instead of giving us the refund, this woman wanted us to resign and buy another puppy.  Not only did she fail to give us the promised refund, she was just continuing her business plan by getting us to buy a new puppy.

 I jumped in and stopped this, of course.  Unfortunately, she proceeded to say this cannot be done with the breeder so we were promised the FIRST spot in the next litter and she would help us sell it.  The due date for the puppies: first week of July.  We waited patiently and the first week came and went.  Now both my wife and I are emailing her and there are no replies.  You would think that such a large investment from customers would warrant a person dedicated to PR or communications with customers.  This has been a very frustrating experience and I would recommend not going through an online service/"man in the middle" for anything you are trying to buy.  A puppy is probably better searched out and seen in person.

 Avoid wolfhuskypups.com before donating 1500 to them.  We are looking to take legal actions very, very soon.