Complaint Review: Wozo - Boston Massachusetts
- Wozo 33 Broad St. Boston, Massachusetts United States of America
- Phone: 8004719464
- Web:
- Category: Bait-and-Switch
Wozo Ripped me off, wasted my time. Boston, Massachusetts
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I bought a poster through another website that transferred me to WOZO, and I thought I was just buying a .99 cent poster. Nowhere on the page did it say I was authorizing them to charge me a 29.99 subscription fee.
Anyway, a few days later I was charged the subscription fee, and when I called to cancel, the rep said all I had to do was return the poster and they would refund ALL my money, subscription fee and all.
A couple weeks went by and I never received my poster, so I contacted them to let them know. By this point I've received two e-mails saying my refund is pending, but there's no indication of this in my bank account. The rep I spoke to at that point (Bridget) told me all she could do was send an e-mail telling them to process the refund. I then got another e-mail saying all I needed to do was return the poster, and my money would be refunded. I responded saying I never received it.
I called in again, and the rep (Janice) said AGAIN all she could do was send an e-mail saying I didn't receive my order and I would get a refund.
It's been another week, and I have no response from my last e-mail and no refunds in my bank account. I called them again today, and now they're telling me they can only refund the .99 cents I paid for the poster, not the 29.99 subscription fee, which was promised to me at the first phone call. Again, all she said she could do was send an e-mail, and someone would either e-mail me or call me back.
Still waiting, still feel like I'm getting ripped off. Even if I do get the money back, it was not worth all the stress and it seems pretty fraudulent to me.
This report was posted on Ripoff Report on 10/19/2010 08:50 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wozo/boston-massachusetts-02210/wozo-ripped-me-off-wasted-my-time-boston-massachusetts-652717. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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