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Report: #298051

Complaint Review: WPI Friends - Internet

  • Submitted:
  • Updated:
  • Reported By: Pennington Gap Virginia
  • Author Confirmed What's this?
  • Why?
  • WPI Friends Internet U.S.A.

WPI Friends , Fraudulent Charges Internet

*UPDATE Employee: Reply from iFriends

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I have been getting these charges from an unknown source for a while now, at first I thought it was something linked to my X-Box Live account, but when I discontinued it, I was still charged. Now I'm out a hundred dollars for something I did not authorize.

Pennington Gap, Virginia
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the chargetruth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the EDitor's Suggestions on how to get your money back!


demand tion E.
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and orm.

This report was posted on Ripoff Report on 01/08/2008 09:30 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Reply from iFriends

AUTHOR: Sarah - (U.S.A.)

POSTED: Tuesday, January 15, 2008

Shelburne54 created his account with the iFriends service in October 2007. At that time, he chose to sign up for a premium VIP membership. The cost of this membership was clearly stated in advance and was agreed to by Shelburne54. At the same time, he also chose to access other premium areas which carried charges. These other premium areas also clearly and conspicuously displayed the amount the Shelburne54 would be billed, and he participated in numerous click-throughs to indicate his awareness of the charges and willingness to access the premium content.

After creating his account, Shelburne54 used the online password retrieval utility to have his screenname and password sent to his email address. Since Shelburne54 chose to keep his iFriends account active, he was billed for the membership which he agreed to. He was charged a total of $66.92, which has since been refunded to him, as he requested. Shortly after posting his Rip Off Report, Shelburne54 used the online cancellation utility to cancel his account.

Each time we charged Shelburne54's credit card, we included a toll-free number (specific to his location in Virginia) so that he could easily contact us if he had any questions or concerns about his account. Despite receiving six charges, each of which contained telephone contact information, he chose not to contact us. Additionally, we provide email contact information on our website. Had he contacted us, we would have immediately taken steps to ensure his complete satisfaction, including cancellation and/or refunds, as desired. As stated above, we have refunded all charges that were billed. The account is closed, and the information used has been blocked.

Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are "best in class" in our industry in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."

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