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Report: #216350

Complaint Review: Wpi*friends Elite - ? Florida

  • Submitted:
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  • Reported By: salt lake Utah
  • Author Confirmed What's this?
  • Why?
  • Wpi*friends Elite WPI*IFRIENDS ELITE 800-243-9726 FL 432372XXXXXX1906 ?, Florida U.S.A.

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Hmmmm. where to start? I thought i knew who was charging me 10 bucks a month, until i realized that was the wrong amount for what i thought it was. I tried to figure out who it was, and noticed a piece of junk email. So i canceledmy account as well as putting a stop payment order in to my bank. The MOTHER F----RS ARE STILL GETTING PAYMENTS. WHAT THE F!!!!!!!!!!!!

salt lake, Utah

This report was posted on Ripoff Report on 10/18/2006 02:09 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

Clearly a scam

AUTHOR: Brad - (U.S.A.)

POSTED: Saturday, December 02, 2006

I new that giving any billing info was retarded. Verification purposes what a joke. I read the fine print, and cancled my account imediately. Then i found reacuring bill in my account, i thought it was for fantasy football. Upon inquiry(laborious) i found it to be wpifriends.I cancled my account again,(an account for what i have no clue) and voila they tack on another bill. As for the refund? yet to see that.

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#1 UPDATE Employee

Reply from iFriends/WebPower Customer Service (800) 243-9726

AUTHOR: Steve - (U.S.A.)

POSTED: Wednesday, November 29, 2006

Since becoming aware of the above RipOffReport complaint, we have contacted Brad directly via e-mail to resolve the problem. Because customer service is our number one priority, we have issued refunds for the charges in question. Should there be any further questions or concerns, Brad can contact our Customer Support Department 24/7 at (800) 243-9726.

Our transaction records indicate that there were two premium accounts created. Both accounts were created using Brad's personal information, including credit-card number, mailing address, email address, and IP address. The foregoing information was independently verified using records supplied by Visa/Mastercard, as well as by internet IP-address registries.

The scenario presented in Brad's report is not one that realistically could have occurred on our web site. We offer several different types of memberships. While the standard iFriends membership carries no charge, the charges mentioned by Brad were for additional premium services requested by Brad. On each account, the membership in which Brad opted to enroll included the fees mentioned in his report. All charges incurred by Brad on the accounts were clearly and conspicuously disclosed in advance. No customer could incur charges as specified in Brad's complaint without advance disclosure of such charges and numerous multiple click-throughs by the customer to indicate his acknowledgement and affirmative consent to such charges. In addition, we received no request for cancellation from Brad. Despite this, we have issued refunds for the charges that Brad has questioned.

Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.

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