Complaint Review: Wu-Yi Source Tea Company - Ontario California
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- Author Confirmed
- Wu-Yi Source Tea Company 5300 Ontario Mills Pkwy Unit 400 Ontario, California U.S.A.
- Phone:
- Web:
- Category: Weightloss Programs
Wu-Yi Source Tea Company Hidden Charges Fees and Unauthorized Charges by Other Companies Ontario California
*Author of original report: Refunds Delayed for "Technical" Issues
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Like so many others, I decided to give a weight loss technique a shot. It was a "risk free" trial, sign up, and pay "just shipping". Knowing it was a long shot to work, I decided $4.95 for shipping would be okay.
Well, not only did the tea not work AT ALL, when I checked my bank account, I'd been charged the $4.95 for shipping PLUS $29.95 two weeks later. And another $34.95 two weeks after that.
In between, I found a $19.95 charge for a company called Living Lean. I had no knowledge of this company. I believe I saw a "free trial" for some support system, but didn't act on it. I did need it or want it. But I was charged for it anyway.
I finally got a hold of their live chat -- which by the way, doesn't work on Vista operating systems, the window doesn't open up like it should. They said all the fees were in the Terms & Conditions. I have to send back the tea and GET DELIVERY CONFIRMATION along with a cancellation code they sent me.
I have to CALL Living Lean during their very specific time frames - which I did, and now I have to call BACK "in an hour or two" because they're "updating their system".
This is completely ridiculous and fraudulent on all levels. Especially for a product that DOES NOT WORK.
Reudaly
Arlington, Texas
U.S.A.
This report was posted on Ripoff Report on 07/02/2008 01:40 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wu-yi-source-tea-company/ontario-california-91764/wu-yi-source-tea-company-hidden-charges-fees-and-unauthorized-charges-by-other-companies-o-346834. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Refunds Delayed for "Technical" Issues
AUTHOR: Reudaly - (U.S.A.)
SUBMITTED: Thursday, July 31, 2008
I sent back my WU-YI tea - the second set and my unused portion - for the full refund. I had delivery confirmation. The box got there on 07/07/08. On 07/15/08, when there was no refund, I "chatted" with them. They processed my refund THAT DAY and would be in my account in 7-10 business days.
Today, 07/31/08, there is still no refund. I got back on line with them. There were "technical difficulties" and the refund would be in my account in 4-7 business days (see me holding my breath).
THIS time I got email confirmation - for less than half of my refund. Fortunately, I had already demanded to speak with a supervisor or manager. After going round and round with him, I managed to get at least chat confirmation that I would have the $29.95 x2 refunded (not just x1) -- HOWEVER they REFUSE to refund shipping charges or reimburse for the postage I PAID OUT OF POCKET to send the crap back.
I'm livid. I'll take what I can get, but they're still stiffing me almost $15 in shipping charges - the two times they charged me $4.95 s&h, and the $4.80 it cost me to Priority Mail it back.
DO NOT EVER WORK WITH THIS COMPANY.
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