Complaint Review: Wu Yi Source Tea - Ontario California
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- Author Confirmed
- Wu Yi Source Tea Ontario Mills Pkwy, Unit 400 Ontario, California U.S.A.
- Phone: 866-449-5567
- Web:
- Category: Weightloss Programs
Wu Yi Source Tea I ordered tea for 4.95, then 2 weeks later was charged 59.95, I dont remember reading this Ontario California
*UPDATE Employee: Hello
Show customers why they should trust your business over your competitors...
I ordered tea ( 60 tea bags) for 4.95, if you dont call in 2 weeks, you are automatically charged 59.95 for the tea you received. There is nothing magical about this tea, it is oolong tea, you get it in Chinese restaurants and it is probably worth 10 bucks. I was not able to do anything about charge of 59.95 since it did state I would be charged after 14 days if I did not call, but I do not remember ever seeing that extreme charge of 59.95. What a rip off.
Anonymous
nashville, Tennessee
U.S.A.
This report was posted on Ripoff Report on 10/01/2008 06:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wu-yi-source-tea/ontario-california-91764/wu-yi-source-tea-i-ordered-tea-for-495-then-2-weeks-later-was-charged-5995-i-dont-reme-377808. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Hello
AUTHOR: Shalyn R. - (U.S.A.)
SUBMITTED: Tuesday, August 04, 2009
Hello,
I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process.
We appreciate your concerns.
Respectfully,
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