Complaint Review: Wu Yi Source - Internet
- Wu Yi Source WuYiSource.com Internet U.S.A.
- Phone:
- Web:
- Category: Miscellaneous Companies
Wu Yi Source Took money out of my account with out athurization.Its a scam! Internet
*UPDATE Employee: Hello
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I found Wu Yi Source because there was said to be a free trial offer.It stated that you could try the tea risk free for only $1.95 S&H.It stated that $1.95 was the ONLY amount that would be taken out of my account!Now a month later I am $116.00 in the hole with my bank because Wu Yi tea charged me $59.95!For what I don't know! I can't get ahold of any one with the company and now I am finding every where that they are a scam and will just keep charging you over and over. I am willing to pay the money I agreed to but I will not have some company pulling money out of my account as much as they want,and for what? I didn't receive more tea and I didn't authorize them to take any more than the $1.95 out!
I just want them stopped and I want my bank account back to normal!Wu Yi tea company is a legitimate company who keeps getting slack from angry customers because we are getting ripped off by Wu Yi Source! THey need to be stopped,this is unbelievable!
Jmcowan
Cedar City, Utah
U.S.A.
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the chargetruth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics still worshould k. The bank can easily fax or mail to you the Federal Regulation E dispute form.
This report was posted on Ripoff Report on 10/15/2008 12:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wu-yi-source/internet/wu-yi-source-took-money-out-of-my-account-with-out-athurizationits-a-scam-internet-381494. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Hello
AUTHOR: Shalyn R. - (U.S.A.)
SUBMITTED: Tuesday, August 04, 2009
Hello,
I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process.
We appreciate your concerns.
Respectfully,


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