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Report: #366429

Complaint Review: Wu Yi Source - Ontario California

  • Submitted:
  • Updated:
  • Reported By: reno Nevada
  • Author Confirmed What's this?
  • Why?
  • Wu Yi Source 3200 Ontario Mills Parkway Unit 400 Ontario, California U.S.A.

Wu Yi Source wechargealot.com Ontario California

*UPDATE Employee: Hello

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like the other people that got taken, I thought i was getting the real thing.

when i got the package my husband called me at work and sid you need to call this number before you open the box.. i thought that was strange when i did it was a recording, I looked at my account and notice $4.95 was taken out of my account which it waid they would not do til I finished my 2 weeks. the next day I saw another $4.95 taken out again. I hadn't even opened the box. I called the number that Jackie left on the recording phone message.

that number redirected me to my cell for a text message. the message said to reply with a y and i thought about it and i didn't because the message on my text said it will be $9.95 for 20 messages.

I read this report on Rip off's .com and thought no this is not happening to me. I called my bank and they told me another charge was taken out for $19.95 again saying it was not stating who from.

This morning i went to the website live, and told them to cancel my orders and if they did not i was going to report them. They assured me that they cancelled my nest order which would be $59.95, if they didn't get the return product back...also told me to call back with a tracikng number too.

I am sending this stuff back tomoorow and I will be going to my bank to change my accounts right away. I believe this compnay is a scam and they sell your informaiton to other scam artists amd I was taken by it...

I had better see my account credited i will not let them get away with my hard earned money!

Jonie
reno, Nevada
U.S.A.

This report was posted on Ripoff Report on 08/24/2008 07:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wu-yi-source/ontario-california-91752/wu-yi-source-wechargealotcom-ontario-california-366429. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Hello

AUTHOR: Shalyn R. - (U.S.A.)

POSTED: Tuesday, August 04, 2009

Hello,

I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process.

We appreciate your concerns.

Respectfully,

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