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Report: #364156

Complaint Review: Wu-yi Source - Ontario California

  • Submitted:
  • Updated:
  • Reported By: Penrose Colorado
  • Author Confirmed What's this?
  • Why?
  • Wu-yi Source www.wu-yisource.com Ontario, California U.S.A.

Wu-yi Source internet scam-multiple bank withdrawls with my authorization Ontario California

*UPDATE Employee: Hello

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Wu-yi Source is the worst decision I have ever made. First they charged me $4.95 for ?shipping my free trial--but wait then I got a charge for $59.95 after the two weeks was up. I thought that was for my next 3 month supply. For some reason I was under the impression I was getting 3 months for $59.95. Then I got another bank draft for $4.95 from IST(who the heck is that?)

They claimed I signed up for it when I ordered the tea. I cancelled that. Now four weeks into this scam I get two charges to my bank account, one for $9.95 and another for $59.95. I called to find out what was going on. Sarah (I'm supposing Sarah Nicholson) answered the phone and told me I had signed up for e-books (the $9.95 charge) non refundable.

I told her to cancel everything. I didn't sign up for e-books or IST. They led me to beleive for $59.95 I was getting a three months supply of tea. Since they've already sent the next 3 months supply I have my choice to send it back or keep it for another 2 charges to my bank account in Sept and Oct. Oh boy I think this is a no brainer. Someone needs to put a stop to this scam. So far I'm into this over $125.00

Janet
Penrose, Colorado
U.S.A.

This report was posted on Ripoff Report on 08/18/2008 01:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wu-yi-source/ontario-california/wu-yi-source-internet-scam-multiple-bank-withdrawls-with-my-authorization-ontario-californ-364156. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Hello

AUTHOR: Shalyn R. - (U.S.A.)

POSTED: Tuesday, August 04, 2009

Hello,

I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process.

We appreciate your concerns.

Respectfully,

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