Complaint Review: Wu-Yi Source - Ontario Ontario
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- Author Confirmed
- Wu-Yi Source 5300 Ontario Mills Parkway #400 Ontario, Ontario Canada
- Phone:
- Web:
- Category: Weightloss Programs
Wu-Yi Source Deceptive advertising, evasive customer service, rude rip off Ontario
*UPDATE Employee: Hello
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I called within the 14 day trial period to make sure I did not get charged an $60 to my credit card. There was no indication my card would be automaticlaly charged until I received the package. It took 20 minutes to get a live person on the phone.
The customer service person "Elizabeth" told me her computer was down and she could not cancel my order. I asked, demanded to speak to a supervisor. She told me this was not possible. I was then hung up on.
I emailed to cancel my order and got back a repsonse that I would be charged the $59.95 anyway per the "terms". I am going to mail back the tea unsued but don't expect a refund without a court fight. Also no indication from them what card of mine they charged. I feel angry, duped and will never order any free offers off the internet again! Also the tea has caffeine in it so cannot drink it twice a day as they suggest.
Ann
Manistee, Michigan
U.S.A.
This report was posted on Ripoff Report on 09/06/2008 08:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wu-yi-source/ontario-ontario-91764/wu-yi-source-deceptive-advertising-evasive-customer-service-rude-rip-off-ontario-370340. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Hello
AUTHOR: Shalyn R. - (U.S.A.)
SUBMITTED: Tuesday, August 04, 2009
Hello,
I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process.
We appreciate your concerns.
Respectfully,
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