XenonHIDs.com Not a legit company??? Internet

I purchased two kits plus a recommended power harness. The instructions were cryptic, barely readable with even maginification, and on the website the instructions were clear as mud.

I tried over 20 times to contact these people, through sales or support, and there was never an answer: you were always directed to send an email and they would respond in "one business day". Ha!  Their rebuttals on reviews about the customer not following instructions on the support form is probably B.S.

Because these parts are made in China and come in unlabeled, non-descript boxes with minimal instructions - including none for troubleshooting, you are left on your own to figure it out and hwo knows about the quality. The installtion procedures on the website make very little sense, yet everything is supposed to be "plug and play". Ha! I'm no idiot and certainly can follow instructions.

I suspect I have a bad part, which worries me about what's going to happen down the road. Also, the pictures of what you're buying look nothing like what you get. Multiple phone calls and multiple emails have yet gone unanswered.

I would be careful doing business with them, despite all of the flashy promises on the website. For all I know, this might be a "one-man show", as there is no physical address, etc. Be forewarned! I will be happy to update my experience if my situation gets resolved.