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Report: #1451330

Complaint Review: Xfinity Mobile - Phuladelphia Pa

  • Submitted: Wed, July 11, 2018
  • Updated: Wed, July 11, 2018
  • Reported By: Valerie — West Chester PA USA
  • Xfinity Mobile

    Phuladelphia, Pa
    United States

Xfinity Mobile Xfinity Wireless, Comcast Wireless Misleading Sales Phuladelphia Pa

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On June 18 2018 a third party scales company called Global Telecom called me. They were contracted by xfinity wireless to sell cell phones. My phones were in backorder and I had no idea this was possible or how it worked. I was assured time and again I would not be charged any money until I received the phones in the mail. On July 10, 2018 I get an email saying they cannot ship my phones without payment and if I don't pay within 72 hours my order will be cancelled. I called several times asking for an ETA of when the phones will be available or shipped. Each time I was refused an answer. A supervisor tried to contact me I missed the call and was out on hold for 20 minutes. I hung up.

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