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Report: #612494

Complaint Review: XM/Sirius satellite radio - Internet

  • Submitted:
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  • Reported By: thedevil313 — United States of America
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  • XM/Sirius satellite radio Internet United States of America

XM/Sirius satellite radio XM Satellite Radio A "serious" theft. Internet

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My XM subscription was about to automatically renew, so I called the co. to verify the new rate. During this process, they have their reps try to up-sell packages, which I declined and asked that my service continue without change.


I thought all was well until I found out that they had added & removed a more expensive service, and then charged me a $5 "Package Change Fee".


I called to have them correct their mistake and refund the $5 fee-- the rep refused to credit this. She would not even give me a clue as to how an unauthorized change was made.


I cancelled my account and disputed the $5 credit card charge with Bank of America, which was nice enough to give me a credit.


Although XM got away with this, I want to warn other subscribers that they may incur this fee and XM will refuse to correct their error.

This report was posted on Ripoff Report on 06/10/2010 07:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/xmsirius-satellite-radio/internet/xmsirius-satellite-radio-xm-satellite-radio-a-serious-theft-internet-612494. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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