xoom money transfer they sent a unauthorized transaction from wrong account Internet

05/06/2014 I made a transaction using the application Xoom . This transaction was to Brazil to Bank Banco ITAU SA.. at 05/08 the transaction was REJECTED and I call for xoom customer service and someone told me that transaction was rejected because the Bank in Brazil didn't recognize the account. ..   So, I made a NEW transaction to a NEW bank CITIBANK and worked. And they debited from my bank Bank of America account ..   05/21 my money was debited again from my account, and after several calls to xoom they told me that first transaction was allowed ... And I became to argument with the customer in Brazil because he received the money suppose ...   and after days and days, more the 1 month after my first transaction he never received the money in his account. ..

I asked to Xoom to send me the receipts and they never sent me.. I did a lot of complain and calls and noone care about my situation. ..