Complaint Review: Yelp Inc
Yelp Inc Yelp allows a slanderous and completely false yelp review to be posted by someone who never did business with us. Belmont, CA Internet, CA and New York.
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On 7/18/2017 Yelp allowed a completely false and fraudulent posting to be posted online on their Yelp site.
This incident never occurred. This person (Doris H.) from San Carlos CA never received any services from us, whatsoever. She has never even received an estimate from us. As a matter of fact, this Doris H. has never stepped foot in our establishement, yet Yelp allowed her to call Mike the owner an a*****e, inconsiderate, a narcissistic and a sociopath.
After researching Yelp's posting policies this posting violates so many of Yelp's policies that can be found under: When should I report a review" yet Yelp allowed this person to post this slanderous and defamatory review that never occurred without ever calling us to see if this were even true or not before posting it. We know that they have our number because they call constantly trying to get us to join their rediculious service.
Yelp needs to screen their reviews more carefully. They are slandering a 43 year old business that to date has never had complaint one lodged against it and they did zero fact checking.
When I called Yelp in order to have this fraudulent posting removed they told me that it was a process, that we the victims, would have to go through before they will even consider it.
Yelp sited numerous steps we would have to take in order to even try to get this removed. We are the victims and Yelp is forcing us to take time off of work in order to remove something so fraudulent and false.
Yelp allowed a fraudulent and egregious posting to be placed online defaming our businessl, calling the owner a sociopath and an a*****e without ever having service one done to any of her vehicles, not even an estimate.
Sadly, this review was brought to our attention Saturday 8/19/2017 by a customer who was recommending a friend to the shop and he noticed it and contacted us immediately. This is the reason that it took us a month to find this.
This person is not a customer and has never been. Yelp should be held accountable for allowing some deranged person that has never received any services from us to post such untruthful and unsubstianted garbage. They allowed this deranged person to post slanderous lies against the shop and the owner without ever verifying this or even noticing us in order to get the shop's input.
This report was posted on Ripoff Report on 08/21/2017 01:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/yelp-inc/internet/yelp-inc-yelp-allows-a-slanderous-and-completely-false-yelp-review-to-be-posted-by-someo-1394383. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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