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Report: #1369598

Complaint Review: your wish store - Internet

  • Submitted:
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  • Reported By: Debby — Mt. Juliet Tennessee USA
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  • Why?
  • your wish store Internet USA

your wish store yourwishstore.com rip-off internet Internet

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On 9-1-2016 I purchased purple and yellow pampass grass seeds from www.yourwishstore.com.  Th seeds were to be started indoors in January.  In November I took the packets out and looked at them.  I went online to yourwishstore.com to get the specific planting instructions.  There was a picture of black seeds.  I did not get black seeds!

On 11/08/2016 I emailed this company to tell them I did not get what I paid for.  I then forgot about this issue until 2/17/2017.  I emailed them again on 2/17.  I got a response on 2/18/2017 from a Mica West, customer service, saying that they apologize but can't resend products.  It went on to read that they would issue a full refund and that will take 20 days. 

 

On 2/19/17 I got an email from a Sophie Cooper stating that  they need time to process my refund and I will get an email once it was refunded.  Also, "Please accept our sincere apology for the inconvience we may have caused you.  Rest assured a refund will be made." 

 

April 18, I sent another email asking them what's up with my refund.  They did not respond.  So on 4/21 I emailed them again.  Today, 4/25/2017 I have not received a notification about my refund, nor have I received a refund!  And, their website won't come up today!

 

I have called my bank and PayPal for them to intervene since I paid with Mastercard.

This report was posted on Ripoff Report on 04/25/2017 02:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/your-wish-store/internet/your-wish-store-yourwishstorecom-rip-off-internet-internet-1369598. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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