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Report: #688967

Complaint Review: Zinio - San Francisco California

  • Submitted:
  • Updated:
  • Reported By: Mark — Cudjoe Key Florida United States of America
  • Author Not Confirmed What's this?
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  • Zinio 114 Sansome Street, 10th Floor San Francisco, California United States of America

Zinio Zinio, Zinio Digital Magazines, Zinio.com Deceptive Marketing of online books and magazines concerning print options after buying products. San Francisco, California

*Consumer Comment: Frivolous Complaint
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It is a fraud not to warn consumers that specific print feature(s) are restricted before buying a magazine or book.
I wanted to print a single copy of an online book for notes and references I could write in and on. The print options were not advertised before I bought the book. If I knew that before hand, I would have bought a hard copy online. I will buy a hard copy elsewhere. I will most likely not buy any more books from Zinio.
My email to Zinio customer service:

Summary:Printing a copy of a book

Details: The buttons on the print options only allows me to print those pages on view. How do I activate the print all button?

Zinio's Answer: Hello,

Thank you for contacting Zinio Customer Support. Printing allowances for each publication are set by the publisher. Most allow only the pages visible on screen to be printed in one print job.

You can print from either the online version of the Zinio Reader, or from the software version, available for download here: https://www.zinio.com/account/download-reader-page.jsp

If I can be of further assistance, please let me know.

Kind regards,
A.N. (abbreviated for privicy of individual)
Zinio Customer Support
1-888-946-4666






 
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This report was posted on Ripoff Report on 01/31/2011 10:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/zinio/san-francisco-california-94104/zinio-zinio-zinio-digital-magazines-ziniocom-deceptive-marketing-of-online-books-and-ma-688967. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Frivolous Complaint

AUTHOR: Jacob - (USA)

SUBMITTED: Monday, January 31, 2011

POSTED: Monday, January 31, 2011

Actually they do tell you in advance. It is right here:

http://imgs.zinio.com/faq/zr4.htm#print

Just because you choose not to read it does not make it "fraud," especially considering it is actually the publisher's decision and not Zinio's.

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