Complaint Review: Zoosk - San Francisco California
- Zoosk 989 Market Street 5th Floor , San Francisco, California USA
- Phone: (888) 939-6675
- Web: https://www.zoosk.com
- Category: Dating Services
Zoosk (Zoosk, Inc.) Thieves San Francisco California
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
In March of 2016 I signed up for Zoosk for a 6-month membership. The next day I was unable to sign in. I called customer service who told me to make a second account, and that I would only be charged for one account. I made the second account. Three or four months later, I went online to cancel my subscription. Secondly, I called Zoosk to verify my subcription was cancelled. My fiance did the same as he was also a member of Zoosk. We both even talked to customer service and also emailed them to tell them of our "successful Zoosk love story." At the end of six months, Zoosk charged my fiances credit card for another 6 month subscription. He called a second time, but Zoosk explained a 'no refund policy' and agreed only to return HALF of the charge. I went online to Zoosk to make sure my account was still cancelled, and it was. However, I carefully watched my credit card for a Zoosk charge in the 6th month, but none appeared. In the 7th month however, they charged my bank debit for a six month subscription $97. I had just gotten out of the hospital and was in recovery and neglected to go over my statement; I missed that Zoosk charge. In March 2017, Zoosk again charged my bank card, but this time it was for $37. I called Zoosk, who again spoke of a "no refund policy", who also verified my Zoosk account had been cancelled. They said it was my first account that they charged because it had not been cancelled. So the first account which had never been activated or charged for six months, they activated and charged me. They refused to refund the $97 and agreed to refund HALF of the $37. I opened a dispute with my bank who got the full $37 refunded. What you need to know:
IF YOU CANCEL YOU ZOOSK ACCOUNT, DON'T TRUST THEM. CANCEL THE CREDIT/DEBIT CARD THEY CHARGE TO OR YOU WILL BE CHARGED AGAIN AND AGAIN. They do not cancel subscriptions!!
This report was posted on Ripoff Report on 04/18/2017 08:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/zoosk/san-francisco-california-94103/zoosk-zoosk-inc-thieves-san-francisco-california-1368251. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:




Advertisers above have met our
strict standards for business conduct.