- Report: #410200
Report - Rebuttal - Arbitrate
Complaint Review: Globalinx
Globalinx275 Kenneth Drive, Suite 100 Rochester, New York U.S.A.
Globalinx Not accomadating to keep you as a customer and the customer service does not communicate detailed information on canceling the service Rochester New York
*UPDATE Employee: GLOBALINX VoIP Service
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Dec 8th and ask will I be billed for future bills and she said as soon as my number was ported, I will not be billed. On 1/9/09, I recieved an invoice for 1/7/09 -2/6/09 for $30.38 and I called Globalinx to tell them on 1/9 I have been switched over to Vongage since 12/10 so why i am being billed.
Globalinx stated that I never cancelled. I told them on 12/8, I no longer wanted service, but since I didnot say the work CANCEL, I was never cancel. This is the reason for the bill. I ask to speak with a manager and the rep (Wilma) stated there was no supervisor in the office, but she will have a supervisor call me. I called back 20 minutes later and spoke with (Carmen) and she said she will submit a request to have the $30.38 credited and that she will have a supervisor call me. As of 3:30 today, no one called. I called back and spoke to a supervisor name Natalie and she was rude and said we will credit your account back $30.38 and hung up. After reading all of the reports on here, I believe this company needs to be put out of business. This is not an accomadating accompany and more professionalism needs to take place to practice best practices.
This report was posted on Ripoff Report on 01/09/2009 03:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Globalinx/Rochester-New-York-14623/Globalinx-Not-accomadating-to-keep-you-as-a-customer-and-the-customer-service-does-not-com-410200. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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