• Report: #410200

Complaint Review: Globalinx

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  • Submitted: Fri, January 09, 2009
  • Updated: Thu, April 02, 2009

  • Reported By:Alexandria Virginia
Globalinx
275 Kenneth Drive, Suite 100 Rochester, New York U.S.A.

Globalinx Not accomadating to keep you as a customer and the customer service does not communicate detailed information on canceling the service Rochester New York

*UPDATE Employee: GLOBALINX VoIP Service

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I joined Globalinx in 11/2007 and no problems or concerns with the actual phone line. The problem was always with the customer service department. I always had long wait times. My first problem encountered with my voice mail. My voice mail had reached is limit and I could not go in to clear it myself, but I had to call customer service to clear it for. This was an very long and waistful to call them. My second and final problem was after being with them for 1 year, my VOIP box was no longer working and I requested another one. They said since my 1 year warrenty has pass, I was required to pay for another one. I told them, I did not have the funds to pay for this and could they either bill me or allow me to pay over two months. The answer was no. I told them on Dec 8, 2008, I no longer will not like them to be my phone service provider and I was switching to Vonage. I made the switch that day and Vongae ported my number in 5 days. I spoke with a rep on
Dec 8th and ask will I be billed for future bills and she said as soon as my number was ported, I will not be billed. On 1/9/09, I recieved an invoice for 1/7/09 -2/6/09 for $30.38 and I called Globalinx to tell them on 1/9 I have been switched over to Vongage since 12/10 so why i am being billed.
Globalinx stated that I never cancelled. I told them on 12/8, I no longer wanted service, but since I didnot say the work CANCEL, I was never cancel. This is the reason for the bill. I ask to speak with a manager and the rep (Wilma) stated there was no supervisor in the office, but she will have a supervisor call me. I called back 20 minutes later and spoke with (Carmen) and she said she will submit a request to have the $30.38 credited and that she will have a supervisor call me. As of 3:30 today, no one called. I called back and spoke to a supervisor name Natalie and she was rude and said we will credit your account back $30.38 and hung up. After reading all of the reports on here, I believe this company needs to be put out of business. This is not an accomadating accompany and more professionalism needs to take place to practice best practices.

H
Alexandria, Virginia
U.S.A.

This report was posted on Ripoff Report on 01/09/2009 03:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Globalinx/Rochester-New-York-14623/Globalinx-Not-accomadating-to-keep-you-as-a-customer-and-the-customer-service-does-not-com-410200. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

GLOBALINX VoIP Service

AUTHOR: 5linx Enterprises, Inc. - (U.S.A.)

5LINX Enterprises Inc. is a rapidly growing telecommunications company that provides services across the United States and in 20 plus countries abroad. The company distributes its products and services through a network of dedicated independent marketing representatives. We are proud to provide not only industry leading products and services such as our unique GLOBALINX Video Phone, but to create opportunities for people to start their own business and change their lives. 5LINX' wholly owned subsidiary, GLOBALINX, is a premier provider of VoIP services for residential and business clients. Our customers can enjoy industry leading VoIP services from all-inclusive North American calling plans to high quality video calling and flexible and cost effective business solutions.

We are also proud of our efforts to support wonderful social and not-for-profit activities through; corporate donations, the See Your Troops Foundation and our unique LINX2Funds programs for non-profits. 5LINX is a proud supporter of New York Says Thank You Foundation, which provides aid to disaster victims such as Hurricane Katrina. The See Your Troops Foundation provided one hundred thousand dollars in products and services to enable our service men and women to stay connected to loved ones back home via the GLOBALINX Video Phone and VoIP service.

The GLOBALINXCustomer Care Department is dedicated to providing customers with superior customer service. GLOBALINX values each and every customer and has made many positive changes that have impacted the customers experience when calling in to the department. One of the department's main goals is to create Raving Fans out of all of their customers.
GLOBALINX is extremely proud of the growth they have had and attributes their success to the strides they have taken to exceed customer expectations on a daily basis. Areas that have improved tremendously due to these changes are customer hold times, quality training for our call center representatives, and an overall mind set by our dedicated Representatives to take all steps necessary to meet and exceed our customer's expectations.
Please feel free to visit us at GLOBALINX.com to learn more. Should you have any questions or comments please contact our Customer Service team at (866)418-1495 or email us at customersupport@GLOBALINX.com.
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