• Report: #920937

Complaint Review: Legal Zoom

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  • Submitted: Wed, August 01, 2012
  • Updated: Wed, August 01, 2012

  • Reported By: Annoyed — Ann Arbor Michigan United States of America
Legal Zoom
101 N. Brand Blvd., 11th Floor, Glendale, California United States of America

Legal Zoom Deceptive Practices Glendale, California

*UPDATE Employee: LegalZoom Business Services

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I usually use Bxx F (((REDACTED))) to set up my corporations, but, I thought I would give Legal Zoom a try.  Initially the online forms were a bit longer than standard, yet, all went smoothly until I finished my order and it was noted that the "Economy Service" that I choose would take 35 days to process my order.   Information receiveda after the fact is not helpful !!! I let it go and did receive my documents within three weeks or so.   Then a few weeks later my credit card is charged $ 159 for an "annual auto-renewal program" that I did not knowingly authorize .... I would not have missed that info had it been disclosed.   I contacted Legal Zoom and they refused to remove the charge and were really snarky about it.   I apparently have to notify the Secretary of State and jump through a number of hoops before they will remove the charge. [continued below]....
..... I can assure you that my credit card company will remove it directly today !!!!     Thanks Legal Zoom for making what should have been a seamless process just one more annoyance that nobody needs. Lesson learned ... I'll use BxxFxxxxx (((REDACTED)))from now on!!!!!
 
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This report was posted on Ripoff Report on 08/01/2012 12:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Legal-Zoom/Glendale-California-91203/Legal-Zoom-Deceptive-Practices-Glendale-California-920937. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

LegalZoom Business Services

AUTHOR: LegalZoom - (United States of America)

Dear Customer,
 
We apologize for the experience you've had with LegalZoom regarding your business formation order. Our goal is to make every customer happy with our products and service, we clearly missed the mark this time.
 
I want to resolve this for you. I'll be happy to answer any questions you may have about the $159.00 Registered Agent renewal fee or any other portion of your order. Please contact me at 800.773.0888 x2115 or via email at jeremyv@legalzoom.com. We  look forward to hearing from you.
 
Sincerely,
 
Jeremy Vernassal
Manager, Attorney Services & General Support
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