- Report: #301926
Complaint Review: Projector Lamp Center
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| Projector Lamp Center 4060 Peachtree Rd Suite D-334
Atlanta, Georgia U.S.A. |
|
Projector Lamp Center Ripped Me Off Atlanta Georgia
*UPDATE Employee: Response to Dissatisfied Customer
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
John
Goodlettsville, Tennessee
U.S.A.
This report was posted on Ripoff Report on 01/20/2008 09:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Projector-Lamp-Center/Atlanta-Georgia-30319/Projector-Lamp-Center-Ripped-Me-Off-Atlanta-Georgia-301926. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Response to Dissatisfied Customer
AUTHOR: Customer Service - (U.S.A.)
SUBMITTED: Wednesday, January 30, 2008
Customer purchased lamps on 11/6/07. The total order consisted of 4 lamps. Similar to most resellers of lamps we enlist direct shipment from wholesalers and/or manufacturers to provide backup support in cases of low inventory or backorder conditions. An order was in fact placed with a wholesaler for this order. Unfortunately this wholesaler failed more than once to get this order shipped.
The customer asked for a full credit on his credit card on 11/26/07. We inform our customers that refunds can take 30-60 days at times to process, especially during the busy holiday season. Things like insuring the order was cancelled and not in process at the time, completing the refund process with merchant services, and the banking system procedures for fraud protection and returning the funds all play a role in the process.
We received a backcharge notification on December 31st while in the final stages of getting his refund finalized and working with his bank to get the funds deposited. The refund process then had to be reversed taking in consideration there were 2 full credits being processed at the same time. Our accounting dept instructed Visa to accept his backcharge without argument so the customer could get the money as soon as possible. The original internal refund was cancelled.
We apologize to this customer for any bad feelings he may have.
