Projector Lamp Center Ripped Me Off Atlanta Georgia

We are truly sorry for the experience that this customer has endured. Here is our explaination.

Customer purchased lamps on 11/6/07. The total order consisted of 4 lamps. Similar to most resellers of lamps we enlist direct shipment from wholesalers and/or manufacturers to provide backup support in cases of low inventory or backorder conditions. An order was in fact placed with a wholesaler for this order. Unfortunately this wholesaler failed more than once to get this order shipped.

The customer asked for a full credit on his credit card on 11/26/07. We inform our customers that refunds can take 30-60 days at times to process, especially during the busy holiday season. Things like insuring the order was cancelled and not in process at the time, completing the refund process with merchant services, and the banking system procedures for fraud protection and returning the funds all play a role in the process.

We received a backcharge notification on December 31st while in the final stages of getting his refund finalized and working with his bank to get the funds deposited. The refund process then had to be reversed taking in consideration there were 2 full credits being processed at the same time. Our accounting dept instructed Visa to accept his backcharge without argument so the customer could get the money as soon as possible. The original internal refund was cancelled.

We apologize to this customer for any bad feelings he may have.