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Report: #258677

Complaint Review: Alliance One - Exton Pennsylvania

  • Submitted:
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  • Reported By: Tampa Florida
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  • Alliance One 717 Constitution Drive Suite 202 Exton, Pennsylvania U.S.A.

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I had a Home Depot account with Citibank, that was maxed out by my father (he was an authorized user). Anyway, when I finally found out about the debt it had already been sent to collections. However, the account had not been closed out, I assume because they figured I could still pay it.

So, the name of the company is called Alliance One, they are supposedly the inhouse collection agency for Citibank. They call me and tell me that I have $13,000 in debt with them and that the account is still active.
They gave me the option of paying them $8,100 as a pay off or $3,200 to bring it current, then the account would be closed and we would set up a payment plan of around $200 a month there after.

The first lady that I talked to was extremely rude, saying everything from "Running up debt is the equivalent of walking in to Home Depot and stealing" to "I'm just an immature boy who doesn't care about my debts." Anyway, I finally got to talk to another person who was a little more professional. After talking with me a while, he could see on my credit report that I am an authorized user on my Mother's credit card. So, everytime he would just insist that I put the amount on her card.

After about two weeks of back and forth, informing him that I couldn't put my "dad's" debts on my "mom's" card, I finally gave in and my mom bailed me out. We did a check over the phone for the amount of $3,200 and he assured me, 3 times, that this would bring the account current and he would call me at the beginning of July to set up the payment plan.

Well, this was two weeks ago and today I get a call from Alliance One, another mean lady who informs me that I have to make a payment by June 30th on the card for $1,100! I told her that I already had an agreement with the other guy and he never told me about another $1,100 dollar payment. She basically ignored me and proceeded to threaten me with legal action if I didn't pay it. She also said that she had my account information and that the "money better be in the account in two days." They also said that the original guy that I had the agreement with was out sick with pneumonia and they didn't know when he would be back.

Come Monday morning, July 2nd, I find that an electronic check had been cashed in my name to Citibank for $1,100! They just took the money out without my permission. Now my account is overdrawn, I have two other checks that are about to bounce because there is no money in my account.

Unfortunately, I trusted them and they screwed me over. I didn't record any of my calls because I didn't know that I should have, now I know. What do I do now? I'm a 24 year old college student with a part time job. I'm married and have a child that will be born in September. I guess people like Alliance One don't care that we are human beings, they just see numbers and dollar signs.

Joseph
Tampa, Florida
U.S.A.

This report was posted on Ripoff Report on 07/04/2007 01:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/alliance-one/exton-pennsylvania-19341/alliance-one-harrasment-stole-money-out-of-my-account-wouldnt-work-with-me-at-all-ripoff-258677. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#6 Author of original report

I got my money back

AUTHOR: Joseph - (U.S.A.)

POSTED: Wednesday, July 25, 2007

Well, it took about a month but I finally got my money back, plus the overdraft charges! I only delt with the site manager over there in Pennsylvania and he wired the money to my account. Now we'll see about this payment plan that I'm gonna set up with them. (July 25)

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#5 Author of original report

Still waiting. . .

AUTHOR: Joseph - (U.S.A.)

POSTED: Tuesday, July 10, 2007

Well, it's about 4:30 PM on Tuesday, July 10th. I talked to the guy yesterday at Alliance One and he said that he had to check with accounting to see if they sent the check out or not. He also said that he would call me back yesterday to give me an update, he never called. I've tried calling all day today and he won't answer his phone. I don't know what's going on but it looks like I'm not getting my money back. We'll see though. . .

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#4 Consumer Comment

Don't hold your breathe!

AUTHOR: Michelle - (U.S.A.)

POSTED: Tuesday, July 10, 2007

I would not count on getting your refund. If you do, more power to you. They stole money from my account too and I have nothing to do with their account. The first time they promised to refund all of my NSF fees from the bank and rather than do that, they attempted to withdrawl the money again and this time they were successful.

Now, my bank account is negative -$680.00 and that doesn't even count the NSF fees this time. They are not only harrassing and RUDE, but they lie, lie, lie! I have two kids to feed and NO MONEY.

I have already started the process of filing a complaint with the Federal Trade Commission, called their local police department and talked to a detective and I will be speaking with a lawyer next. I hope you get your money back.

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#3 Author of original report

Alliance One, PA Talked to a manager, got the situation resolved

AUTHOR: Joseph - (U.S.A.)

POSTED: Thursday, July 05, 2007

So, I finally got a hold of the original gentelman that I talked to when I set up the payment plan. He has always been professional and has tried to work with me. When I told him what had happened he was shocked, he had no idea that other's had done this. He explained to me that there are many people on the call floor (i.e. it's hard to monitor ALL of the people that are posibilly doing illegal things.) Anyway, long story short, he told me that he is going to send a check in the mail, priority over-night, for $1,100 plus $200 extra for the overdraft charges that I incured. So, we'll see if he keeps his word. Maybe there are still some honest debt collectors left in the U.S. (July 5th)

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#2 Consumer Comment

Where's your father?

AUTHOR: Robert - (U.S.A.)

POSTED: Thursday, July 05, 2007

You wrote that your father ran up these charges. Where is he and why aren't you suing him in court?

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#1 Consumer Suggestion

First party collector

AUTHOR: Don - (U.S.A.)

POSTED: Thursday, July 05, 2007

This sounds like a first party collector, so the FDCPA would not cover them. Let me say that there is no reason that a collector should take money from an account without being authorized.

Not to be a jerk here, but running up a bill at a store, and not paying is similar to stealing. Although you said that this was done by your father. Maybe if he does not contribute to the bills (as it sounds like he does not), you need to have him removed from being authorized on the account.

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