Report: #996546

Complaint Review: Charter Communications

  • Submitted: Mon, January 14, 2013
  • Updated: Mon, January 14, 2013
  • Reported By: madinbama — Cullman Alabama United States of America
  • Charter Communications
    United States of America

Charter Communications Charter Cable Increased cost of internet from $29.95 month to $47.95 because I dropped TV Service Internet

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Charter Cable took over our area of service at the beginning of 2011. I always had internet service only and once paid $19.95 per month and then upped it to the $29.99  per month tier for faster internet. In August 2012, I spoke to a saleperson to enquire about price of cable. However, really felt very expensive considering I didn't watch TV that much but after speaking with sales person they gave me a bundle to go with my internet service and I decided I would take the deal to watch Alabama Football this fall.

I just got laid off work without notice and I called to cancel the TV service and keep my $29.95 per month internet service. When I called they told me that if I dropped the TV service my internet would go up to $47.99 per month and I could no longer have  it at the base price I had always paid of $29.95 per month. 

I explained to them that I had never had to pay that much and that had the sales person informed me that if I had to for any reason drop my TV service I could no longer keep my internet for the price I would never have ordered TV service. [continued below]....
..... They gave me no good reason why I would be denied my former price but said it was because I was bundled and since I would no longer be bundled I could not get my former price. Tried to reason with them and rep said they spoke to their manager and could not do this for me. The only way I can get back to the $29.95 per month rate is to disconnect all services and wait 3 months and then I could re-establish internet connection for $29.95 per month. And my neighbor who just moved in got the same MB service I have for $19.95 per month. I didn't even try for $19.95 per month as they said that was a special they didn't offer anymore and he just ordered it.

Anyway I feel so lied to and misused because I need my internet to look for jobs but I cannot afford to keep pay for the bundle and not even $50 per month with no job. There is a huge difference between $30 and $50 per month when you have no income. I believe Charter lied and mislead me into accepting a bundle without informing me that I would be penalized if I disconnected TV Service. Furthermore, they can override anything they want if they go higher in management. I wish I could take legal action but the US Government doesn't allow competition in the Cable market. It is a monopoly so they gouge people and now I am going to be forced to disconnect and try to go find a place to use internet for free and everyone know you cannot survive without email, and searching for jobs and applying online these days. 

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This report was posted on Ripoff Report on 01/14/2013 10:45 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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