Report: #936251

Complaint Review: Charter Communications

  • Submitted: Mon, September 03, 2012
  • Updated: Fri, September 07, 2012
  • Reported By: Tim — Bristol Tennessee United States of America
  • Charter Communications
    10417 Wallace Alley St
    Kingsport, Tennessee
    United States of America

Charter Communications Charter Cable False advertising, lying customer support, lying sales, bad cable connections, price increases without notice, billing practices Kingsport, Tennessee

*UPDATE Employee: Help with Billing and Service-Related Issues

Show customers why they should trust your business over your competitors...

My bill suddenly jumped over $50 without notice.  I call and they claim they will give me some promotional discounts that will last for 6 months.  The first month yes but then it spikes up each month after that.  My last bill charged me a fee for having a bundle package as a discount!  A discount that costs money to have!

I lag out constantly.  I am suppose to save by bundling my internent, phone and cable.  They add some new line up on cable and charge an extra $5-$10  they charge $39.98 for a home phone line!  Save!  I can get home phone land line cheaper from  Sprint!  Their advertised cost on the internet is good but beware they WILL jack the price and not tell you how much nor will they tell you the truth when you call.

Their service is spotty at times with internet speed being advertised at 30 Mbps and you are lucky if they give you 15 Mbps after the little promotional.  It is a bait and switch technique.  They bait you with good service and price and then switch you to a lower service with twice the price or more.

The customer service WILL lie about what they can offer you with flat out deceit.  They will tell you one price by phone and your bill will be completely different.

I have had charter for more than a decade and they have changed from bad support to flat out lies on sales and support. 
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This report was posted on Ripoff Report on 09/03/2012 07:10 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

Help with Billing and Service-Related Issues

AUTHOR: Umatter2charter - (USA)

Hello Tim,

My name is Abby Catron, and I am a Senior Social Media Specialist for Charter.  No one likes to see their bill increase, so I can completely understand your frustration.  I am also saddened to read about the lag you are experiencing with your service.  I would love the chance to review all of your billing options, as well as, investigate and resolve any service-related issues.  Please give me a chance by sending an e-mail to with your name, address, and phone number on the account, as well as the best number to reach you.  Also, please put CharterAbby RipOff Report Tim in the subject line so that I can keep an eye out for the e-mail.

Here is a link to the Charter Social Media Team webpage for your reference:

Looking forward to resolving your concerns,

Abby Catron
Senior Social Media Specialist Charter
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