• Report: #953054
Complaint Review:

Choice Home Warranty

  • Submitted: Tue, October 09, 2012
  • Updated: Tue, October 09, 2012

  • Reported By: Bill — st james New York United States of America
Choice Home Warranty
510 Thornall St Edison, New Jersey United States of America

Choice Home Warranty company is a scam.They refuse to pay normal and customary charges.They can not keep Contractors because of this. Edison , New Jersey

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I called to report my Heat pump was not cooling the house.Choice Home Warranty told me I could use a Contractor of my choice because they didn't have one in Suffolk County NY.If you check out complaints on the internet you will understand why.I called my contractor and he found a cracked freon line.He called Choice Home Warranty and told them what the problem was and it would cost $1232 to repair,included was 14 lbs of freon.The contractor charged me $60.50/lb.CHW gave the Tech a claim number but said no one was available to give an authorization number.They told me to use a contractor of my choice and the tech spoke to them about the repair and now they only want to pay $380.00 of the $1232.00 because they only allow $20.50 /lb for freon.I called more than a half dozen contractors and they said they pay $30-35 / lb and charge $55-60 / lb.
I also called a few contractors that did work for CHW and they gagged when I mentioned their name.
They told me they were a lousy company and some were not paid for the work they did for CHW.
At the present time they don't have a contractor in my area so what do I do in the event of another problem?
I would love to file a class action suit against these people,if anyone is interested.I filed a complaint with the Attorney General in NY and also in New Jersey

This report was posted on Ripoff Report on 10/09/2012 06:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/choice-home-warranty/edison-new-jersey-08837/choice-home-warranty-company-is-a-scamthey-refuse-to-pay-normal-and-customary-chargesth-953054. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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