Claims Processing Center Claims processing Center is a Huge RIPOFF Staten island , New York

Claims Processing Center Been calling company since December 2010 about claim have not received an answer and no reps are ever available and manager is always out the office you can never get voicemail or return call Staten Island, I had filed my claim with someone name David Green sent pictures and did paperwork he said to me on the phone I should get any answer by May28 2011. Lets say I been calling every since May28 and I can never get a claims rep on the phone they are always busy, manager is always out the office, you cannot leave a voicemail you have to leave a message with whomever answer the phone,never get called back if you leave voicemail on after hour machine,I have written letters and I keep calling everyday and still no response. The number is 201-437-6900 and you always get the same girl (Tina) whom answer the phone, you may get one guy every blue moon.I dont know what else to do??? I've sent certified letters therefore I know they are in receipt of my letters since they do sign for them