claims processing center filed claim sent to them 9/21/2010 has not been settled as of 5/23/2011 Staten Island, New York

I am writing this complaint because I have not yet reveived my money for claim filed last year 9/21/210  for damages to my furniture during my move from New York to Arizonia.They won't call me back nor send me any explanation of any kind. I can't get any return calls nor letters. I have spoken to a Tina a least  20 times over the past 8 months. The person she says will call me back is Mary Richards. I am beginning to think she does not even work there. All I want is my money due to me on my furniture that I had filled out all the necessary papers and photos I sent to them last year. I have become irritated over this whole mess and I want something done about it because my next step is to contact the BBB and turn them in. I have already written a letter to the Attorney General's Office of New York State about this matter.  My name is Doroth and I live in Arizonia