Dell Computer ripoff "the send you a computer you didn't agree on to purchase Round Rock Texas

So many times Dell Reps. explain to the customers what they will need for the system in order to perform the task requested. The customer sees an ad for a computer at a rock bottom price and they want all the bells whistles with it. The computer you see is there to build from according to what you want it to do. The 4600c is a space saver but the buyer wants it because of the low price. The customer just thinks that the Rep. wants them to spend more money on the purchase and they simply refuse...This limits the Rep. on being able to assist you better. Spend more money fear or the Rep. wants a higher commision check. This just isn't so, Reps. don't work on commission, they just don't want a large number of returns due to unsatisfied customers....the Rep. would rather set the customer up with a system that would best suit their needs. The customer wants a low cost system. As the saying goes "You get what you pay for". To often the customer has a limit on price and won't go any higher. Well you can only get a limited amount of features at that low price. You want extra's....you have to pay extra. It's like buying a car. The vehicle comes with standard features. If you want more....ya gotta pay more. There are different computers for different needs. For the basic price....you will get a basic computer. Extra capabilities means you have to pay a somewhat higher price for the system. The Rep. is always looking for the special and the systems that advertise with the most you can get for your money. That's why they spend the time listening to you. The Rep. finds a great system with alot to offer and because it may be just a little higher than they saw advertised accusations are made and the customer states that they dont want the system you set up for them after they tell you what they want in a system. So the Rep. says ok...and sets them up with the system that they saw on special. They get the system...and they are not satisfied. Typical scenario. The customer is more interested in price than features and yet ...what it can't do is the reason they want to return the system. It is always the customer that has the final say but rest assured....The system the customer wants to return is the system the customer wanted in the first place because of the lower price.

System packages (in this case, your 4600C) come with standard hardware, software, monitor, etc. The customer, hopefully based on some computer knowledge, then decides whether or not to make upgrades which, of course, increases your cost.

For instance, my Dell (though it's the same for all brands) computer package also came with 128 meg of RAM. I chose to upgrade to 512 meg, at my cost. I also, among several other things, upgraded to a larger and better monitor.

The computer manufacturer is certainly not responsible for making sure that a game that you purchased elsewhere works to your satisfaction.

More RAM MIGHT make it work or it might not. The program could be faulty. And if it still doesn't work, are you going to blame Dell again and demand that you get a new computer?

In the end, it is the customer's responsibility to order what they think they will need. The manufacturer can't be expected to make that call. They are only responsible for providing a working unit meeting the specifications of the order. You can order the top of the line or not. That's YOUR choice!

If you don't know what you want, then do some research BEFORE ordering. If you make a mistake, pay for the extra RAM, just like the rest of us have to. Your lack of computer knowledge does not give you the right to get a "free" anything.

By the way, if, as you say, the computer was delivered without your approval, you could have sent it back and paid extra to upgrade. You did not!