Report: #824658

Complaint Review: DigiExpress

  • Submitted: Wed, January 18, 2012
  • Updated: Wed, January 18, 2012
  • Reported By: Pat — Scottsdale Arizona United States of America
  • DigiExpress
    122 Kerr Rd
    New Kennsington, Pennsylvania
    United States of America

DigiExpress Returned after repair of Battery totally non-functional New Kennsington, Pennsylvania

Show customers why they should trust your business over your competitors...

Sent in ITouch for new battery (old one losing charge quicker and quicker - as old batteries will do), and have earphone jack replaced.  Both fixes required soldering to be done (5 joints on the ear jack alone) to the main board.  To get to the battery the main board needs to be detached for the chasis.    UNIT WAS FUNCTIONAL WHEN SENT TO DIGIEXPRESS

THey sent the unit back saying the board was the problem.  Fix would be more than it was worth.  Only going to refund for parts UNIT IS NOW TOTALLY NON-FUNCTIONAL NOW. 

I sent a complaint via e-mail, and a voice mail.  They called.  Stayed with the retorical company line.  NO RESOLUTION to the fact that the ITouch is now Totally Non-functional.

Looking at this website, this is a recurring theme with this company.  I hope there is a lawsuit out there I can join against them.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 01/18/2012 02:08 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.