• Report: #824658
Complaint Review:


  • Submitted: Wed, January 18, 2012
  • Updated: Wed, January 18, 2012

  • Reported By: Pat — Scottsdale Arizona United States of America
122 Kerr Rd New Kennsington, Pennsylvania United States of America

DigiExpress Returned after repair of Battery totally non-functional New Kennsington, Pennsylvania

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Sent in ITouch for new battery (old one losing charge quicker and quicker - as old batteries will do), and have earphone jack replaced.  Both fixes required soldering to be done (5 joints on the ear jack alone) to the main board.  To get to the battery the main board needs to be detached for the chasis.    UNIT WAS FUNCTIONAL WHEN SENT TO DIGIEXPRESS

THey sent the unit back saying the board was the problem.  Fix would be more than it was worth.  Only going to refund for parts UNIT IS NOW TOTALLY NON-FUNCTIONAL NOW. 

I sent a complaint via e-mail, and a voice mail.  They called.  Stayed with the retorical company line.  NO RESOLUTION to the fact that the ITouch is now Totally Non-functional.

Looking at this website, this is a recurring theme with this company.  I hope there is a lawsuit out there I can join against them.

This report was posted on Ripoff Report on 01/18/2012 02:08 PM and is a permanent record located here: http://www.ripoffreport.com/reports/digiexpress/new-kennsington-pennsylvania-15068/digiexpress-returned-after-repair-of-battery-totally-non-functional-new-kennsington-penn-824658. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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