Report: #1006086

Complaint Review: Fandango

  • Submitted: Wed, January 30, 2013
  • Updated: Wed, January 30, 2013
  • Reported By: Rachel — San Diego California United States of America
  • Fandango
    12200 West Olympic Blvd. #150
    United States of America

Fandango Fandango ripped me off Internet

Show customers why they should trust your business over your competitors...

On 11/26/12, I had ordered 2 personalized, movie gift cards for my Mom for Christmas.  Because Fandango did not have a denomination of $75, I ordered 1 for $25 and 1 for $50. And because they were both to be personalized with her photos, they were an additional $3.95 each. I have their confirmation email with 2 different images and amounts.

I received the $25 card in the mail within a week.  The second card never came, even though my credit card had been charged for both and fees.  On 12/7/12, I sent my first email to their customer service dept via their website.  From then on, each response I received was a different bizarre excuse. In many cases, I had asked how I could help but the question went unanswered.  In my most recent emails, I had requested manager involvement and/or a phone number, but customer service will not provide the information and now they've stopped responding.  I've kept all the email threads.

Finally, after 2 months and many email exchanges later, Fandango sent a response saying they had shipped the $50 card. Yay!  7 days later (a few days ago), I received a $25 card in the mail.  It was the same amount and image they had sent months earlier.  For some reason, they will not send the $50 card with a different personalized image on it, even though I paid for it. I am willing to forego the other image if they would just send what is owed to me, or I'm willing to send this mistake back (at their expense) and get a refund on the $53.95. 

Thank you for your time.

Rachel McVey
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